at Duke University and Duke University Health System

Durham, North Carolina

Duke University:


Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.




Operations Coordinator
Level 8


Manage communication and processing for all post-decision groups (admitted students, waitlisted students, and denied applicants).  Spearhead the check for completeness effort for application deadlines, process applications, and act as a liaison to other departments within Duke. Support internal admissions teams through various operational duties.   Report to the Operations Manager.


•    Work with team to collate online application materials and supplemental materials received via email, mail, and testing services across all programs
•    Communicate with applicants to track outstanding materials required for file completion and status updates across all programs
•    Monitor and support status of current and previously admitted students across all programs
•    Maintain Waitlist, including mbawaitlist@fuqua.duke.edu e-mail account management, and printing and scanning updates/submissions into Slate CRM across all programs
•    Process applications across all programs 
•    Track official transcripts including transcripts@fuqua.duke.edu e-mail account management, for all programs and track sponsorship letters for EMBA programs for matriculated incoming students
•    Matriculate/De-Matriculate students 
•    Manage the Slate inbox for application-processing@fuqua.duke.edu and admitted@fuqua.duke.edu e-mail accounts
•    Reply to emails from prospective students, as assigned from the admission’s general info mailboxes.
•    Assist with the training of new employees (within Admissions Office at the Fuqua School of Business) who may be hired to perform data entry into PeopleSoft.  Example: Work study students, coworkers, contractors.
•    Support admits gift mailing process
•    Student visa processing for international students
•    Other duties as assigned


Minimum Qualifications

Work requires knowledge of basic mathematical, research and communications principles normally acquired through two years of postsecondary education.


Work generally requires three years of clerical or research experience to acquire skills in administrative or project research responsibilities as well as accepted office organization, communications, and research practices. A bachelor's degree in a field of study directly related to the specific position may be substituted for the education and two years of the experience requirement.  OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE


Department Preferred Education, Experience, Skills and Qualifications
•    Undergraduate degree desirable
•    Strong time management, prioritization, and multitasking abilities
•    Exceptional organizational skills and attention to detail
•    Excellent verbal and written communication
•    Collaboration and teamwork skills
•    Strong customer service skills
•    Must be very comfortable in a fast-paced and highly computerized environment. 
•    Proficient with Microsoft Word, Excel, and Outlook
•    CRM data entry experience required.  Slate CRM experience preferred





Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Durham, North Carolina

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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