Cleveland, Ohio

POSITION PURPOSE
The HDE Measure Technician will perform the primary functions of job site pre-installation measures, confirming the Sales Consultant quote prior to any product being ordered for all HDE products, including but not limited to windows and entry doors. For measures, post product sale measuring will occur following the sale and prior to product ordering. The Measure Technician will conduct measures on windows and entry doors and maintain safety standards at all times. In performance of duties the Measure Technician will uphold THD Values through all interactions with customers, associates, and contractors.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

60%- Measure each sold window or entry door opening using industry standard methods to ensure product ordered meets required installation specs and to ensure install is performed timely without reorders. Conducts work with exceptional customer service skills considering the customer experience, the homeowners' property, communication during the time of measure, and support of branch operations.
15%- Perform simple window services and warranty work including but not limited to hardware and balancer repairs, sash replacements, caulking.
15%- Collaborates with installers, branch team and the operations enter to ensure communication of daily activities. Attending ongoing weekly/monthly meetings for measure, sales and product training.
10%- Conduct job site visits, ensure customer install experience. Return to job site where installer issues include window or entry door reorders or large add labor requests.

NATURE AND SCOPE

Reports to Branch Installation Manager.
This role has no direct reports.

ENVIRONMENTAL JOB REQUIREMENTS

Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

Travel:
Typically requires overnight travel less than 10% of the time.
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
 
Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Years of Relevant Work Experience:
3 years

Physical Requirements: 
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Additional Qualifications: 
Construction trade skills and knowledge

Preferred Qualifications: 
Experience with residential window installation

Knowledge, Skills, Abilities and Competencies:
Strong customer service skills
General construction knowledge/experience
Measuring/basic math skills
Installation trade knowledge with residential exterior products
Verbal communication skills

Cleveland, Ohio

​When it was founded in 1978 by Bernie Marcus and Arthur Blank, The Home Depot began changing consumers’ perspectives about how they could care for and improve their homes. The Company created the “do-it-yourself” concept, spawning an entire industry that now spans the globe.

Today, The Home Depot® is the world's largest home improvement specialty retailer, with more than 2,200 retail stores in the United States (including Puerto Rico and the U.S. Virgin Islands), Canada, Mexico and China. The Home Depot’s stock is traded on the New York Stock Exchange (NYSE: HD) and is included in the Dow Jones industrial average and Standard & Poor's 500 index.

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