Irving, Texas

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas – including retail deposits, debit card transaction and purchase volume, and small business lending – our primary goal is delivering for our customers.

The Business Risk and Control team is responsible for partnering with the relevant business group to identify, assess, manage and mitigate current and emerging risk exposures associated with their activities and operations. Monitors, measures, evaluates, and reports on the impact of decisions and controls to the relevant business group and enterprise function. Consults and provides guidance to business groups on the development, implementation, and monitoring of complex business-specific programs to identify, assess, and mitigate risk. Consults and supports interpretation of policy, guidelines, and governance programs as the front line liaison to Independent Risk Management leaders for moderate to high risk and complexity enterprise risk programs. Provides a high level of risk management acumen to support the business in designing and implementing risk mitigation strategies, business processes and controls that mitigate risks and address regulatory requirements. Develops and implements risk monitoring and risk reporting processes and controls. Monitors and reports on its risk concentration, current and emerging risk, and risk appetite. Aggregates, evaluates, reports on results and escalates where necessary. Designs and executes control effectiveness assurance program for Front Line-owned controls. Leads implementation of initiatives with moderate to high risk. Collaborates internally with business regarding risk management of business-specific risk programs. May interface with Audit, Legal, external agencies, and regulatory bodies regarding risk management of business-specific risk programs. May lead project/virtual teams and may mentor but does not manage other team members. 

The Role

The Consumer Small Business Banking Group Records Coordinator is responsible for managing information management risk and acting as the primary contact to Information Management Risk. The group records coordinator is supported by records coordinators assigned within the businesses. The records coordinators are the first point of contact for the business they support. 

Records coordinators:

  • Validate that sufficient metadata is provided to demonstrate ownership and that minimum metadata fields are correctly associated with all stored physical information
  • Maintain the records coordinator listing provided to Information Management Risk for the group
  • Serve as the primary point of contact for electronic records initiatives and for information management-related communication between their business and Information Management Risk/Information Management office
  • Support hold activity upon request from legal hold custodians or the Legal Department
  • Maintain a list of sources for the production of inventories of inactive information
  • Coordinate or provide business-level subject-matter expertise for evaluating compliance with this Policy’s requirements
  • Provide reporting on records management activities to Information Management Risk
  • Provide training to employees with information management responsibilities within the group
  • Retain documentation to support destruction and missing information owned by the group
  • Provide subject-matter expertise to the Testing and Validation Center of Excellence for evaluating compliance with this Policy’s requirements
  • Coordinate all records activities related to mergers, acquisitions, or divestitures affecting the business
  • Authorize specific employees’ access to and retrieval of records from remote storage locations as needed
  • Support the development, review, and approvals required for any policy exception
  • Support the control management in review of independent risk management and Internal Audit testing results to develop

Please note: This role may be removed before the indicated posting removal date based on volume of interest.

Required Qualifications

  • 7+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 7+ years of financial services industry experience, of which 5+ years must include direct experience in risk management

Desired Qualifications

  • Leadership skills including the ability to influence effectively in a matrix environment
  • Excellent verbal, written, and interpersonal communication skills
  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
  • Strong analytical skills with high attention to detail and accuracy
  • Strong strategic and conceptual thinking skills
  • Strong organizational, multi-tasking, and prioritizing skills

Other Desired Qualifications
  • Previous experience in records management
  • Experience successfully leading initiatives/projects with multiple stakeholders
  • Risk identification, assessment and solution consultation experience
  • Risk Control Self-Assessment (RCSA) or Process Risk and Control Assessment experience
  • Ability to influence, partner, and negotiate with business partners to gain commitment to accomplish business goals
  • Previous experience with policy assessment and implementation to include gap identification
  • Strong relationship management skills with the ability to influence and collaborate at all internal organizational levels
  • Consumer Small Business Banking experience
  • Flexibility and business savvy to navigate a complex, matrixed organization
  • Experience providing reporting and updates to senior-level management

Job Expectations

  • Ability to travel up to 10% of the time


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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Irving, Texas

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.