Reston, Virginia

Job Description

Background

At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world.

Values are OCI's foundation and how we deliver excellence. We strive for equity, inclusion, and respect for all. We are committed to the greater good in our products and our actions. We are constantly learning and taking opportunities to grow our careers and ourselves. We challenge each other to stretch beyond our past to build our future.

You are the builder here. You will be part of a team of really smart, motivated, and diverse people and given the autonomy and support to do your best work. It is a dynamic and flexible workplace where you'll belong and be encouraged.

Job Description

Oracle Cloud Infrastructure (OCI) is building the next generation IaaS cloud service along with providing a world class cloud support experience. We are building a team of energetic, customer-focused service support administrators, blending Windows system admin, Linux Sys Admin, incident command, and NOC engineering disciplines. Oracle Cloud Infrastructure (OCI) is seeking a Support Administrator who will provide Microsoft & Linux administration, and problem management support for local area network (LAN) systems, workstations, and peripheral devices, including the current systems configurations and future systems architecture worldwide. As a Systems Administrator, you will provide capacity increases, virtualization and storage support, availability management, service continuity, and on-going security management activities. This role is integral to the success of our customer relationships and is critical to the success of the platform.

This role will support Oracle's Government customers.

Job Responsibilities

  • Operates and performs maintenance to services running within the region through the use of Runbooks.
  • Sets up and administers service/user accounts using: Active Directory, User Group maintenance, Security and Configuration Management, User data restoration, Sever data restoration.
  • A working knowledge of SCCM and or Linux Fog is expected and the candidate will be involved in large scale software, security patches and OS upgrade distributions.
  • As the IT Support Administrator, you will help ensure that all existing networks, infrastructure, and systems for the OCI internal network are secure and functioning at all times.
  • Ensures timely resolution and documentation of incidents.
  • Ensures thorough documentation of incidents through company-standard reporting methods.
  • Monitors for faults, alarms, and other errors.
  • Performing Microsoft Windows Server configuration management for a worldwide enterprise of significant scope.
  • Providing staff and users with assistance solving technical issues, malfunctions, and platform problems.
  • Testing, maintaining, and monitoring systems, including coordinating the installation and deployments.
  • You'll ensure the current infrastructure is an operation, functional, and has limited down time for maintenance and patching.
  • You will be involved in the use of open-source products that facilitate infrastructure management.

Requirements

Ability to maintain a US government Top Secret SCI w/ Polygraph security clearance .
  • Bachelor's degree, in Computer Science, or equivalent work experience.
  • Minimum 3 years' experience in systems or network administration.
  • Experience with Linux.
  • Experience with Microsoft Server
  • Experience with Cisco Networking
  • Experience with virtual networking
  • Experience with virtualization platforms
  • Experience with deployment services such as SCCM and Linux Fog
  • Strong Scripting experience
  • Experience creating and deploying group policy
  • Customer obsession, passion for delighting customers.
  • Experience in cloud technical support, operations, NOC or similar is preferred, but not required.
  • Experience working with government customers is preferred, but not required.
  • Proven ability to quickly learn new technical domains.
  • Great verbal and written communication skills.

Detailed Description and Job Requirements

Install, monitor, maintain, support, and optimize all production server and desktop hardware and software. Provide technical support for complex technical issues. Responsible for Oracle internal environments; assist with server and desktop operating systems and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software. While providing consistent system uptime as expected in a Cloud environment.

BS degree in Computer Science, Information Systems, or equivalent work experience. Solid experience in Technical Infrastructure support and server administration in a mid-sized environment; supporting and troubleshooting applications, software, and operating systems; and administering and troubleshooting. Knowledge of enterprise platforms. Desire to keep up with modern technology and make recommendations. Knowledge of network architecture and protocols. Experience with enterprise administrative scripting using a major scripting language and experience. Travel may be required in accordance with business needs.

No Visa Sponsorship is available for this position.

Applicants are required to read, write, and speak the following languages: English

Job

: Product Development

Location

: US-VA,Virginia-Reston

Job Type

: Regular Employee Hire

Organization

: Oracle
Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.

Install, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis.

BS degree in Computer Science, Information Systems, or equivalent work experience. Identifies solutions in Technical Infrastructure support and server administration in a mid-sized environment; supporting and troubleshooting distributed applications, software, and operating systems; and administering and troubleshooting issues with messaging middleware and message brokers. Knowledge of enterprise platforms. Desire to keep up with modern technology and make recommendations. Knowledge of network architecture and protocols. Experience with enterprise administrative scripting using a major scripting language and experience with software deployment. Travel may be required in accordance with business needs. Related technical experience may be substituted for degree requirements, including Infrastructure support and server administration; supporting and troubleshooting distributed applications, software, and operating systems. Advanced knowledge of network architecture and protocols. Strong experience with enterprise administrative scripting using a major scripting language. 5+ years or more of related technical experience may be substituted for degree requirements, including Infrastructure support and server administration; supporting and troubleshooting distributed applications, software, and operating systems.

About Us

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It's when everyone's voice is heard and valued, that we are inspired to go beyond what's been done before. That's why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Reston, Virginia

For over three decades, Oracle has been the center of innovation for business software—birthplace of the first commercially available relational database, the first suite of internet-based applications, and the next-generation enterprise-computing platform, Oracle Fusion. Today, Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers—including 100 of the Fortune 100—representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 104,500 global employees—including 30,000 developers working full-time on Oracle products—are critical to that success.

Oracle recruiters are always searching for brilliant employees with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. Oracle employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire technology industry.

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