Romulus, Michigan

**What You Will Do**

The XDT Market Supervisors are responsible for leading and supervising a team of approximately 3-7 local market Administrative Service Associates. This role manager and analyzes the overall productivity of the office and ensures processes adherence.

XDT Market Supervisors are responsible for the following activities:

+ Performance Management including coaching, leading and training Admin Service Associates

+ Warehouse Management

+ Managing and assigning tasks to Admin Service Associates

+ Developing Associate Scheduling

+ Solving Customer Escalations

+ Leading resolution of same day delivery issues

+ Building a Positive Team Environment

**Responsibility Statements**

•Manages a market-based ASA (Admin Service Associate) team responsible to support delivery operations. Responsibilities include performance management, analyzing inbound call metrics to recommend process improvements and coach ASAs on performance opportunities, receive and resolve customer service escalations, identify issues and provide resolution, and identify and implement continuous improvements.

•Interviews, hires and trains all associates on Home Delivery processes and systems.

•Effectively motivates and manages associates on a daily basis.

•Creates/promotes the daily schedule of employees.

•Communicates with customers who have escalated issues to improve customer in home delivery experiences, lead problem solving efforts, and create brand loyalty and lasting customer relationships.

•Solves problems, audits the business and identifies trends. Utilizes analytical skills to identify improvement opportunities and recommend solutions. Collaborates with third party delivery provider to provide world class delivery experiences for the customers.

•Utilizes and reviews Warehouse Management System(WMS) for inventory reconciliation and audits on a daily basis.

•Leads and influences others to deliver business results and handle multiple tasks in a fast-paced environment.

•Applies knowledge of Home Delivery Operations and Call Center processes to manage and improve operations.

•Interacts with 3PL service providers, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (RDC, BDC, ADC, etc.) and store operations to maintain operational excellence.

•Demonstrates effective problem solving, change leadership, team orientation and empowerment skills.

•Communicates Delivery successes and opportunities, along with recommended solutions, regularly to the Market Delivery Manager and Market Assistant Delivery Manager to improve delivery experiences.

•Demonstrates effective oral and written communication skills and a comprehensive understanding of policies and procedures with Home Delivery.

•Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experiences.

•Leads and works cooperatively with others to accomplish tasks and common delivery objectives. Contributes to positive environment, fosters collaboration and tangible contribution.

**What you Need to Succeed**

_Minimum Qualifications_

•High School or GED

•5 years’ experience in supervisory role or customer service call center experience

_Preferred Qualifications_

•Bachelor’s Degree in Operations, Supply Chain, or related field and 2 years’ experience in a Supply Chain leadership role


•Associates' Degree in Operations, Supply Chain, or related field and 3 years’ experience in a Supply Chain leadership role


Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Romulus, Michigan

Our Military Commitment

At Lowe's, our commitment to recognize, honor, and respect those who serve in our country's military is rooted in our history and informs the decisions we make today:

  • Lowe's was founded on the heels of World War II, by veteran Carl Buchan, whose leadership and vision helped us grow from a small hardware store in Wilkesboro, NC, into the FORTUNE 100® company we are today.
  • Lowe's is ranked #38 among GI Job's "Top 100 Military-Friendly Employers®".
  • Lowe's is part of the Military Spouse Employment Partnership (MSEP), working with military installation contacts to promote job opportunities to military spouses.
  • Lowe's is an Employer Support of the Guard and Reserve (ESGR) Partner.
  • Lowe's offers extended benefits for employees serving in the military.

We regularly participate in a variety of military-sponsored events and job fairs across the country, looking for more people to join the Lowe's team of military veterans. At more than 14,000 strong, our military veteran employees work in roles across our organization, from management to retail and customer support. And we demonstrate our appreciation for them in many ways, including:

  • A 10% discount to all veterans during Memorial Day, Fourth of July and Veterans Day weekends; and a 10% discount every day to all active, reserve, retired and disabled veterans who carry a valid, military-issued photo ID card.
  • Regular support for the military and the USO, including recent refurbishments to 16 USO centers across the U.S., to help welcome home our returning troops.
  • The Lowe's Employee Giving Campaign, which allows employees to set aside a portion of their paycheck, to benefit the USO and other organizations, which Lowe's will match 50 cents to the dollar.

The military instills leadership, a strong work ethic, and a passion for a job well done. It allows pioneering spirits to demonstrate their commitment to teamwork and problem solving. And these are the traits of a Lowe's employee. As you focus on your post-military career, consider exploring the employment opportunities at Lowe's.

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