Glen Burnie, Maryland

**Service Administrator**

**Description**

We are looking for a talented SERVICE ADMINISTRATOR to join our team specializing in service for our Sales and Service department.

In this role, you will make an impact in the following ways:

Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.

Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.

Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.

Review work orders to ensure accuracy for invoicing and warranty.

Complete required training on a timely basis.

Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.

We

To be successful in this role you will need the following:

Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.

Prior experience in service & repair, or warranty related field preferred.

Excellent computer skills using multiple software platforms.

Ability to thrive in fast-paced environment with multiple priorities.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

**Job** SERVICE

**Primary Location** United States-Maryland-Baltimore-US, MD, Glen Burnie, CumminsPowerSystems Baltimore

**Job Type** Experienced - Exempt / Office

**Recruitment Job Type** Office

**Job Posting** Nov 22, 2021, 2:47:28 PM

**Unposting Date** Ongoing

**Req ID:** 210006JH

Glen Burnie, Maryland

Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Headquartered in Columbus, Indiana, (USA) Cummins currently employs approximately 48,000 people worldwide and serves customers in approximately 190 countries and territories through a network of approximately 600 company-owned and independent distributor locations and approximately 6,800 dealer locations. Cummins earned $1.48 billion on sales of $17.3 billion in 2013.

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