Decatur, Illinois

Req ID: 280505 

 

Service Advisor - Truck Care

 

Welcome to Love’s! 

 

Our service advisors are customer-focused professionals who listen to the customer’s concerns and advise them on the best possible solutions. They are passionate about getting our customers back on the road quickly while driving profit through sales of service, repairs and parts.  

 

Service Advisor Responsibilities:

 

  • Greeting customers in person or by phone and providing exceptional customer service 

  • Listen to the description of problems or service needed 

  • Determine type of service required based on diagnosis and prepare repair orders 

  • Estimate the time and cost of every repair 

  • Advise customers on other available services 

  • Secure agreement from the customer prior to all repairs 

  • Manages delivery of required repair action by successfully setting and managing customer expectations and accepts accountability for delivering outstanding service levels 

  • Clearly explain the requested service of every truck 

  • Act as a liaison between the customers and technicians 

  • Maintains documentation, including purchases orders, invoices, work orders, etc. 

  • Verify all final invoices and reconcile work performed and charges 

 

We have a lot to offer:

 

  • Medical/dental/vision and life insurance plans 

  • Flexible scheduling 

  • Road to Success program for career development 

  • On-the-job training 

  • Competitive pay (paid weekly) 

  • Holiday pay 

  • 401(k) with matching contributions

  • Quarterly bonus opportunity 

 

Qualifications: 

 

  • Ability to work flexible shifts—including nights, weekends, and sometimes holidays 

  • Previous experience as a service manager or supervisor 

  • Previous mechanical experience 

  • Ability to do some light lifting (no more than 50 lbs) and bending once in a while 

  • Excellent communication skills 

  • Basic math and computer skills 

 

Diversity Statement: 

 

From the founding of Love’s, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. In order to sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation. 

 

Company Growth: 

 

The opportunities for professional growth are our biggest benefit! Love’s continues to grow at a rate of 40+ new stores per year throughout the US.  Love’s is consistently ranked highly on Forbes Magazine’s annual listing of America’s largest privately held companies. Whether corporate, retail, restaurant, or truck care, we offer you the opportunity to drive your own career. Join #teamloves today! 

Job Function(s): Truck Tire Care 

 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert

 

Decatur, Illinois

At Love's, we're passionate about providing friendly service and clean, modern facilities stocked with the fuel, food, and supplies drivers need to keep them going. We were founded on this idea in 1964, and it remains our guiding principle more than 40 years later: "Clean Places, Friendly Faces".

Love's has been at the forefront of the convenience store and travel center industry for more than three decades. We were among the first to combine self-service gasoline with grocery items, offer fresh deli sandwiches, add quick-service restaurants, and sell gift and novelty items. Today, we continue that spirit of innovation by adding Truck Tire Care centers and roadside assistance to our Travel Stops.

Who We Are Looking For 

Love’s is looking for natural-born leaders, technicians, operators, and customer service team members. The skills and structure you bring from your military experience will strongly connect with Love’s fast-paced, multi-faceted and customer-focused work environment. Your ability to think strategically and execute tactically also translates well with our Love's team.

Testimonials from Military Team Members at Love’s:

  • "After leaving active duty, I missed the brotherhood of the Marine Corps. At Love’s, that Esprit de Corps exists in a civilian setting!" ~ Angela
  • "Love’s is like the military in its structure. You know what to do, when to do it and you’re given the guidance and leadership to do it." ~ Charles
  • "Love's structure, camaraderie and intensity is very much like the military. They are going to push you further than you knew you were capable of, and they are not going to accept less than your best.” ~Kirk

Should I Apply?

Are you a military veteran or spouse who is looking for a civilian career that provides opportunities for growth and career advancement?  Love’s is proud to hire veterans and active-duty service men and women. Leadership, strategy development and teamwork are the foundation for Love’s success, and we want your military experience to help you succeed in your career. Apply with Love’s today to take that next step in your journey.

What Happens After I Apply?

Once you click ‘Apply Now’, Love’s will receive a notification with your information.  In order to be considered for next steps, please make sure you have an updated resume uploaded to your RecruitMilitary profile.  Once Love’s reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.

How to Win An Interview

1.     Review the job description.

2.     Review the company website. Know their mission and values. What do they do? What are their products?

3.     Prepare a few questions to ask on your interview.

4.     Prepare to discuss your background and how it translates to the position.

5.     Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!

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