Phoenix, Arizona

Job Description:

This position is responsible for processing Fraud and or Non Fraud complex claims for Bank of America Customers, including multiple claim types. Associates will review all supporting documentation to determine the best course of action for the Customer, including making phone calls to the Customer to resolve the claim or to set the correct expectations. Associates must ensure they are up to date and apply all internal policies, procedures, and regulatory requirements when reviewing Customer accounts.

Resolves customer check and digital claims within the bank's policies and procedures. Responsibilities include: investigate and decision daily incoming claims using multiple systems and tools; resolve differences; answer service requests and inquiries received from various channels. May debit or credit customer's accounts as appropriate, process charge backs or update customer regarding pending claims. Researches and resolves other general customer account inquiries as appropriate. The incumbent's primary interaction is through indirect customer functions. Typically performs back office functions such as, service support, claims resolution, ticket ordering and judgment claims. Maintains internal operational and financial controls and ensures that they are observed for all assigned cases. Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls. Works within a team environment. Associate is expected to meet or exceed department level benchmarks for productivity and quality. May provide support and training to other analysts within the department. Has thorough knowledge of the Claims Analyst function and handles more complex cases which require analytical and problem resolution skills. At least 2 years of experience preferred.

**Multiple Shifts May Be Available**
Initially you may be required to work from home and/or remotely in this role:
  • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
  • Sufficient room to set up a laptop, monitor, keyboard and mouse
  • Comfortable space to work for a full shift
  • Quiet, private and SECURE space in which to work

Required Skills:
  • Not currently on any form of corrective action
  • Currently meeting both productivity and quality goals
  • Superior understanding of Fraud claims processing
  • Excellent communication skills
  • Team oriented attitude Ability to multi-task, be flexible to change and manage priorities
  • Detail oriented, a quick learner, and takes ownership over tasks
  • Minimum of Meets / Meets rating on most recent PDP


Job Band:
H6

Shift:
1st shift (United States of America)

Hours Per Week:
40

Weekly Schedule:
Monday-Friday between 6:00am-5:00pm

Referral Bonus Amount:
0
--> Job Description:

This position is responsible for processing Fraud and or Non Fraud complex claims for Bank of America Customers, including multiple claim types. Associates will review all supporting documentation to determine the best course of action for the Customer, including making phone calls to the Customer to resolve the claim or to set the correct expectations. Associates must ensure they are up to date and apply all internal policies, procedures, and regulatory requirements when reviewing Customer accounts.

Resolves customer check and digital claims within the bank's policies and procedures. Responsibilities include: investigate and decision daily incoming claims using multiple systems and tools; resolve differences; answer service requests and inquiries received from various channels. May debit or credit customer's accounts as appropriate, process charge backs or update customer regarding pending claims. Researches and resolves other general customer account inquiries as appropriate. The incumbent's primary interaction is through indirect customer functions. Typically performs back office functions such as, service support, claims resolution, ticket ordering and judgment claims. Maintains internal operational and financial controls and ensures that they are observed for all assigned cases. Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls. Works within a team environment. Associate is expected to meet or exceed department level benchmarks for productivity and quality. May provide support and training to other analysts within the department. Has thorough knowledge of the Claims Analyst function and handles more complex cases which require analytical and problem resolution skills. At least 2 years of experience preferred.

**Multiple Shifts May Be Available**
Initially you may be required to work from home and/or remotely in this role:
  • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
  • Sufficient room to set up a laptop, monitor, keyboard and mouse
  • Comfortable space to work for a full shift
  • Quiet, private and SECURE space in which to work

Required Skills:
  • Not currently on any form of corrective action
  • Currently meeting both productivity and quality goals
  • Superior understanding of Fraud claims processing
  • Excellent communication skills
  • Team oriented attitude Ability to multi-task, be flexible to change and manage priorities
  • Detail oriented, a quick learner, and takes ownership over tasks
  • Minimum of Meets / Meets rating on most recent PDP


Job Band:
H6

Shift:
1st shift (United States of America)

Hours Per Week:
40

Weekly Schedule:
Monday-Friday between 6:00am-5:00pm

Referral Bonus Amount:
0
Job Description:

This position is responsible for processing Fraud and or Non Fraud complex claims for Bank of America Customers, including multiple claim types. Associates will review all supporting documentation to determine the best course of action for the Customer, including making phone calls to the Customer to resolve the claim or to set the correct expectations. Associates must ensure they are up to date and apply all internal policies, procedures, and regulatory requirements when reviewing Customer accounts.

Resolves customer check and digital claims within the bank's policies and procedures. Responsibilities include: investigate and decision daily incoming claims using multiple systems and tools; resolve differences; answer service requests and inquiries received from various channels. May debit or credit customer's accounts as appropriate, process charge backs or update customer regarding pending claims. Researches and resolves other general customer account inquiries as appropriate. The incumbent's primary interaction is through indirect customer functions. Typically performs back office functions such as, service support, claims resolution, ticket ordering and judgment claims. Maintains internal operational and financial controls and ensures that they are observed for all assigned cases. Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls. Works within a team environment. Associate is expected to meet or exceed department level benchmarks for productivity and quality. May provide support and training to other analysts within the department. Has thorough knowledge of the Claims Analyst function and handles more complex cases which require analytical and problem resolution skills. At least 2 years of experience preferred.

**Multiple Shifts May Be Available**
Initially you may be required to work from home and/or remotely in this role:
  • Internet Service Provider at home (no public WiFi or Internet)(high speed internet access and a secure or password-protected internet connection)
  • Sufficient room to set up a laptop, monitor, keyboard and mouse
  • Comfortable space to work for a full shift
  • Quiet, private and SECURE space in which to work

Required Skills:
  • Not currently on any form of corrective action
  • Currently meeting both productivity and quality goals
  • Superior understanding of Fraud claims processing
  • Excellent communication skills
  • Team oriented attitude Ability to multi-task, be flexible to change and manage priorities
  • Detail oriented, a quick learner, and takes ownership over tasks
  • Minimum of Meets / Meets rating on most recent PDP


Shift:
1st shift (United States of America)

Hours Per Week:
40
Learn more about this role

Phoenix, Arizona

You’ve led troops, now help lead your community 

As a leader in the military, you motivated troops to get the job done. We value your ability to influence change and encourage you to continue that influence here and in our communities. Our Military Affairs Team proudly supports veterans in our communities through education and volunteer events. Together, we can create better communities and a brighter future for us all. 

First you fought for the American dream, now you can guide its future

You joined the military to protect a nation and its people. Let the same passion for making a difference lead you to a new career. At Bank of America, we’re proud that more than 6,800 veterans work for us. They’ve discovered that their desire to help others didn’t end with their service. Here, you’ll help our customers and clients connect to better financial lives.

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