Stennis Space Center, Mississippi


Job Description:

The Department of Homeland Security (DHS) has a continuing requirement for Secure Enterprise Network Systems, Services, & Support (SENS3) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Supporting the SENS3 management team, the selected individual will be responsible for providing monitoring of voice and video operations, A/V support, and maintenance support through a 24/7 Operating Center environment to ensure Service Level Agreements are met.

Primary Responsibilities

+ User level maintenance support for VTC and multi-media systems and operate video conferences

+ Provide support for CMS and JWICS infrastructure

+ Provide A/V support for hosting facilities

+ Periodic inspection and testing of conference rooms

+ Maintain system phonebooks/directories

+ Provide 24x7x365 support for the setup and operation of VTC and multimedia systems

+ Maintain, setup, monitor, and troubleshoot video equipment for users

+ Configure and troubleshoot VoSIP devices within Cisco Unified Call Manager

+ Assist users with the use of video conferencing systems by providing personal instructions in the use of control interfaces and procedures

+ Perform testing with secure mobile services

+ Schedule and monitor video teleconferencing sessions

+ Knowledge of Cisco Meeting Manager and Cisco Telepresence Management Suite

+ Knowledge of Remedy and ServiceNow products and have an understanding of networks as well as voice/video equipment

Basic Qualifications

+ BS degree and 2-4 years of prior relevant experience

+ Active Top Secret Clearance

+ Experience conducting equipment installation, testing, and communication

+ Excellent oral and written communication skills

+ Knowledge in coordinating problem resolution and working across IT functional areas

+ Proven Ability to manage multiple task/events simultaneously and deliver on time

+ Ability to work in a dynamic and demanding work environment

+ 2+ Years of experience working A/V equipment, secure video teleconferencing (SVTC), Voice Over IP (VOIP) and/or network and infrastructure equipment.

Preferred Qualifications

+ DHS Experience

+ CCVP Certification

+ CCNA/CCNP Certification

+ Microsoft Certification

+ Security+


+ CTS (Certified Technology Specialist)

Pay Range: REQNUMBER: R-00066367

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

Stennis Space Center, Mississippi

At Leidos, quality performance means two things:

  1. Satisfying our customers by delivering the products and services they need on time and in budget.
  2. Continuously improving our processes so that our work meets requirements and is done right the first time.

Our proprietary EngineeringEdge® solution gives us a consistent, company-wide approach to planning, designing, developing, and delivering solutions that achieve our customers’ goals. Comprehensive and customizable, EngineeringEdge is based on industry standards and best practices from:

  • CMMI®, the CMMI Institute.
  • Project Management, the Project Management Institute.
  • the International Organization for Standardization (ISO®).
  • the International Council on Systems Engineering/INCOSE Corporation.
  • Electronic Industries Alliance.
  • Our four decades experience on a wide range of programs.

Many Leidos organizations have been able to earn coveted CMMI maturity level 3 and higher, as well as ISO 9001 organizational designations.

In addition, we have our own high standards for ethics and performance.
Investors : Employee Code of Conduct

What does this mean to our clients? High quality products and services, developed in an environment committed to continuously improving processes and uncompromising ethics.

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