Winnellie,

**Service Manager - Darwin**

**Description**

**Service Manager - Darwin**

Our culture believes in _POWERING YOUR POTENTIAL_ . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what _#LifeAtCummins_ is all about.

We are looking for a talented **Service Manager** to join our dynamic team in East Arm, Darwin. This is a relationship focused leadership role, managing employees, internal stakeholders and external customers. This role operates within core business hours, Monday – Friday. The Darwin branches services multi-market product applications - automotive, on/off Highway, mining, power generation, agricultural and marine.

**In this role, you will make an impact in the following ways:**

+ Supervise, support and develop a team of 30 direct reports (Technicians, service and apprentices) \\

+ Supervises Service Technicians and Supervisors; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.

+ Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.

+ Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.

+ Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.

+ Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.

**To be successful in this role you will need the following:**

+ Demonstrated leadership experience including previous experience in managing and leading teams – ideally within a similar industry

+ World class communication skills – with the ability to adapt your style to different audiences accordingly

+ Committed to providing exceptional service to our customers throughout NT, and offering customer-centric solutions

+ Sound financial acumen, understanding budgets, P&L’s, WIP’s and day to day operating procedures, including HSE

**Compensation and Benefits**

Annual Salary commensurate with experience. Housing Allowance. Location Allowance. Participation in an annual variable compensation (bonus) program. Salary continuance insurance. Discounts with select private health insurance, PC software/hardware and a range of vehicles. Annual remuneration reviews. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.

_At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law._

_We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here(link to our work180 page:_ _https://au.work180.co/employers/cummins-australia_ _) to check out our Benefits_

**Job** SERVICE

**Primary Location** Australia-Northern Territory-Darwin-Australia, Winnellie, Darwin Distributor BR 460

**Job Type** Experienced - Exempt / Office

**Recruitment Job Type** Exempt - Experienced

**Job Posting** Dec 7, 2021, 12:36:08 AM

**Unposting Date** Ongoing

**Req ID:** 210005YB

Winnellie,

Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Headquartered in Columbus, Indiana, (USA) Cummins currently employs approximately 48,000 people worldwide and serves customers in approximately 190 countries and territories through a network of approximately 600 company-owned and independent distributor locations and approximately 6,800 dealer locations. Cummins earned $1.48 billion on sales of $17.3 billion in 2013.