Minneapolis, Minnesota

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

We are seeking qualified applicants to be part of Enterprise Contact Technologies - Production Support Organization. Applicants will be performing a variety of duties on a day-to-day basis including test and production support. 

Duties are varied and may include one or more of the following:

  • Participate in the development and implementation of technical support strategies and plans
  • Provide technical expertise for complex technical production issues related to Contact Technology applications running in Mixed Operating System, Private and Public Cloud solutions environments 
  • Participate in the creation of requirements for automation, monitoring, diagnostic, simulation and other tools to maintain, enhance and/or restore services 
  • Linux systems administration
  • Scripting and automation using Puppet, Perl, Python, PowerShell etc.
  • Insures systematic approach to problem solving in complex software environment
  • Work on maintaining automated build and release deployment solutions (such as TFS, Jenkins as UDeploy),
  • Utilize source control tools on the daily basis such as TFS, Git, SVN 
  • Develops new documentation, departmental technical procedures and user guides.
  • Assures quality, security and compliance requirements are met for supported area and oversees creation of or updates to and testing of the business continuation plan.   
  • Working in IP Telephony and Interactive voice handling technologies is a significant plus 

RWF – Please note that “RWF” is an identifier for internal recruiting purposes only and has no connection to the nature or responsibilities of the job.



Required Qualifications

  • 7+ years of systems analysis experience, systems programming experience or combination of both



Desired Qualifications

  • Experience in managing IT infrastructure for a medium-to-large organization
  • Relationship management experience with organizational partners and customers
  • 5+ years of experience with Agile, Kanban, or Lean methodology
  • Practical knowledge of ITIL application processes and implementation
  • Experience troubleshooting environments across the entire architecture (i.e. applications to infrastructure)
  • Experience utilizing PowerShell, Bash, Perl, or Python to automate complex manual tasks
  • Knowledge and understanding of lifecycle management, including implementation, maintenance, patching, health checks, capacity planning, and decommissioning
  • Knowledge and understanding of AppDynamics
  • 3+ years of Splunk experience
  • 4+ years of UNIX experience
  • 2+ years of Puppet recipe writing experience
  • 4+ years of Windows OS administration experience
  • 3+ years of Telephony experience
  • Knowledge and understanding of project management and implementation



Other Desired Qualifications
  • Experience supporting an enterprise-level environment
  • Ability to interact effectively at varying levels of the business and technical organizations; including management 
  • Strong team or technical leadership experience 
  • Excellent verbal, written, and interpersonal communication skills 


Job Expectations

  • Flexibility to work in a 24/7 environment, including weekends and holidays
  • Ability to travel up to 10% of the time



Street Address

CA-SF-Financial District: 333 Market St - San Francisco, CA
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
CA-El Monte: 3440 Flair Dr - El Monte, CA



Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Benefits Summary

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Minneapolis, Minnesota

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

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