Burbank, California

pParamount+, a direct-to-consumer digital subscription video on-demand and live streaming service from ViacomCBS, combines live sports, breaking news, and a mountain of entertainment. The premium streaming service features an expansive library of original series, hit shows and popular movies across every genre from world-renowned brands and production studios, including BET, CBS, Comedy Central, MTV, Nickelodeon, Paramount Pictures and the Smithsonian Channel. The service is also the streaming home to unmatched sports programming, including every CBS Sports event, from golf to football to basketball and more, plus exclusive streaming rights for major sports properties, including some of the world’s biggest and most popular soccer leagues. Paramount+ also enables subscribers to stream local CBS stations live across the U.S. in addition to the ability to stream ViacomCBS Streaming’s other live channels: CBSN for 24/7 news, CBS Sports HQ for sports news and analysis, and ET Live for entertainment coverage./ph2bOverview and Responsibilities: /b/h2pThe Social Media Customer Care Associate is responsible for fielding customer questions and concerns received through CBS’ owned social media channels. In addition, this position will also manage and maintain the Paramount+ Help accounts. This position reports to the Customer Care Social Media Manager/pp /ph2bYour Day-to-Day:/b/h2ulliRespond to customer inquiries from the Paramount+ Help social handles, assisting with account management, troubleshooting, content inquiries, etc./liliMaintain Paramount+ Help social accounts and work with Marketing and Customer Care team to craft approved responses/liliProactively monitor Facebook, Twitter and other CBS social media channels for customer feedback and concerns/liliDevelop expert knowledge of the Paramount+ service to address user inquiries that include, but are not limited to: subscriptions, account management, billing issues, content library, benefits/features of the service and basic application navigation/liliStay current on social media trends and provide recommendations and approaches to improve customer care management/liliRespond to Paramount+ and CBS app reviews and report on trends across all app stores/li/ulp /ph2bBasic Qualifications:/b/h2ulliBachelors degree or equivalent relevant business experience/liliAbility to work mornings, evenings, and weekends to cover hours of operation as needed/lili3+ years of working in a social media community management capacity or customer service capacity/liliIn-depth knowledge of and enthusiasm for social media/liliDemonstrated awareness of social media trends/developments and how those can be implemented to improve community engagement/customer service/liliOutstanding written and verbal communication skills with proven ability to write clear, concise, and accurate messages/liliExperience working in CRM systems and/or social media platforms/liliAbility to maintain a professional and calm demeanor while juggling multiple, high-priority tasks concurrently/li/ulp /ph2bAdditional Qualifications: /b/h2ulliExperience working in the entertainment industry or an agency/liliAn active interest in television, pop culture, and/or digital media/liliA love for customer service; it is immensely satisfying to you to be on the front lines continually solving and engaging with our fans and followers./li/ulp /ppViacomCBS is an equal opportunity employer (EOE) including disability/vet./pp /pp /ppAt ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. ViacomCBS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status./pp /ppIf you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access. https://www.viacomcbs.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to viacomaccommodations@viacom.com. Only messages left for this purpose will be returned./p

Burbank, California

We are the premier online content network for information and entertainment. Our brands dive deep into the things people care about across entertainment, tech, news, games, business and sports. With over 1 billion users visiting our properties every quarter, we are a global top 10 web property and the largest premium content network online.


Included in our portfolio of leading brands are the official sites of CBS, CBS News and CBS Sports as well as some of the top native digital brands in the industry: CNET, Gamespot, Comicvine, Download.com, MaxPreps, TV Guide, last.fm, Metacritic, MetroLyrics, Chowhound, TechRepublic, TV.com, and more! Truly premium content. At true scale. Only CBSi.

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