Fort Lauderdale, Florida

AutoNation Eastern Region Office

The Customer Care Director (CCD) or Fixed Operations Director acts under the authority of the Region Vice President of Customer Care and is responsible for the effective operation of all service & parts departments within the assigned Market. The primary focus of this role is to ensure business growth and improve the customer and associate experience. The CCD is responsible for directing the appropriate resources to most effectively implement, sustain, and ensure compliance with all AutoNation core processes. The CCD is accountable for the financial performance, customer satisfaction, marketing, manufacturer relations, staffing, and overall coordination of the service & parts activities within the region.


Job Responsibilities:

  • Provide quantitative/qualitative analysis of service & parts operations performance (financial, CSI, warranty trends, inventory performance, facility utilization).
  • Direct specific actions/accountability to address any out-of-line conditions or to capitalize on opportunities by priority.
  • Assist Customer Care Managers (Service and Parts Managers)& GM’s in development of and follow-up on “results oriented” business unit action plans.
  • Champion AutoNation initiatives within the region (assess, train, implement, certify, etc.,).
  • Business unit interaction through in-store visits, telephone, and written correspondences.
  • Provide feedback to the market, regional and corporate staff based on the contacts.
  • Involvement in and coordination of collective marketing efforts.
  • Monitor morale & advise leadership of the region on appropriate courses of action.
  • Develop succession plan within the region for continuous service & parts operations development.
  • Oversight of the collective recruiting, selection, and staffing of store fixed operations in the region.
  • Recruit, develop, and inspire high performing teams.
  • Evaluate and coordinate training initiatives / recognition and team building.
  • Participate in the annual budget preparation and validation with quantifiable data and initiatives.
  • Compliance and reporting of any activity that would expose the corporation to avoidable risk.
  • Effective leadership of assigned staff / coordinate external resources.

Mandatory Qualifications:

  • High School graduate or equivalent.
  • 5 to 8 yearsAutomotive Service and Partsleadership or equivalent experience (store level and multi-unit level).
  • Valid driver’s license.
  • Prior managerial accounting & P/L responsibility.
  • Resideor willing to relocate toprimary region of responsibility.

Preferred Qualifications:

  • Four-year college degree.
  • Industry knowledge (operations, management, insurer relations, etc.,).
  • Ability to analyze and interpret financial operating reports.
  • Experience in service, parts, and/or collision business operations.
  • Current in industry trends, process, and procedures.
  • Exposure to advanced production principles.
  • Demonstrated communications skills, both written and oral.
  • Demonstrated project management, presentation, and training skills.
  • Proficient in Microsoft Office applications.

AutoNation is an equal opportunity employer and a drug-free workplace.


Company Overview

As America’s largest and most recognized automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits and a culture that believes in investing in our Associates’ professional futures. With over 315 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 13 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering a peerless Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $25 million dollars to drive out cancer, create awareness, and support critical research.
Benefits
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Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
AutoNation is an equal opportunity employer and a drug-free workplace.

Fort Lauderdale, Florida

As America’s largest and most recognized automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions.  We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits and a culture that believes in investing in our Associates’ professional futures. With over 315 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 13 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering a peerless Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $25 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.

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