Minneapolis, Minnesota

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

We are looking for a Site Reliability Engineer (SRE) who enjoys and thrives on solving complex problems through innovation impacting change at scale. As a Site Reliability Engineer (SRE) you’ll be part of the new enterprise Site Reliability Engineering (SRE) practice within Technology Infrastructure (TI) and across Wells Fargo Technology.  We believe that "Hope is not a Strategy" and we solve operational issues through code. 

The Technology Infrastructure team is responsible for enterprise-wide infrastructure services across the global footprint, including networking, production services, storage, data centers, mainframe, midrange and Cloud-based systems, distributed systems, and international infrastructure.  Our mission is to support and deliver enterprise infrastructure services that enable our Wells Fargo customers globally.

The Engineer will be responsible for the following:

  • Introduce enterprise capabilities, tools, and innovation improving availability in a multi-cloud ecosystem by evolving observability, monitoring, logging, CI/CD integration, continuous testing (performance, smoke, regression, functional, chaos) introduce continuous improvement, standardization/automation, capabilities to conduct destructive and resiliency testing
  • Evolve AIOPS, ChatOps, NoOps  introducing self healing and autonomic capabilities solving for complex operational and systemic issues with precision including building and training models, automating cognitive processes, leveraging Robotic Process Automation, Unified Communication, and AI/ML to improve availability of products we provide to customers
  • Automate key SRE metrics and IT Service Operations processes including customer impact, % availability of critical business flows, SLO/SLI adherence, error budget, automate incident process for IT Service Operations through data integrating with unified communications, alerting/notification systems, and evolve ChatOps to reduce time to recovery.
  • Share support responsibilities for critical applications and customer journeys onboarded to SRE including remediation of issues through Agile, conduct blameless post mortems, root cause analysis and introduce continuous improvement solving problems once and for all with the goal of no repeats.


Required Qualifications

  • 5+ years of systems support analysis experience demonstrated through work or military experience
  • 3+ years of experience working in managed services as demonstrated through work, military, or education
  • 5+ years of development experience with languages such as Python, Java, Scala, or R
  • 3+ years of Agile experience
  • 3 + years of experience with Agile tools
  • 3+ years of DevOps experience
  • 2+ years of experience with one or more Agile tools used for tracking user stories or backlogs, such as VersionOne or Team Foundation Server (TFS)
  • 1+ year of build-deploy automation and configuration experience within the Linux and Unix environment



Desired Qualifications

  • Experience supporting an enterprise-level environment
  • Ability to interact with all levels of an organization; including management
  • Strong team or technical leadership experience
  • Strong verbal, written, and interpersonal communication skills
  • 3+ years of experience with Cloud technologies
  • 1+ year of Windows OS administration experience
  • Incident Management System experience
  • Configuration Management Tools experience
  • Experience with Agile Scrum (Daily Standup, Sprint Planning and Sprint Retrospective meetings) and Kanban
  • Excellent verbal, written, and interpersonal communication skills



Other Desired Qualifications
  • Experience with system administration across multiple platforms
  • Experience with one or more Technology Platforms (Cloud, o/s, etc.): Pivotal Cloud Foundry (PCF), AWS, Azure, Linux, VMware
  • Experience with Observability/Monitoring technologies: DataDog, Elastic Stack/ELK, Grafana, Prometheus, Kafka, Cloudwatch
  • Experience with Container technologies: Kubernetes, Docker, PKS
  • Microsoft Office Outlook, Word, Excel, Visio, OneNote
  • Collaboration for playbooks and used daily on tickets 
  • Confluence Wikis
  • Jira/Jira Service Desk
  • Agile-Kanban specifically
  • DevOps or SRE experience-SD Elements, ThreadFix, BlackDuck
  • CMDB-Remedy and ServiceNow
  • SDLC process experience
  • Skype and MS Teams
  • ITIL 
  • Technology
  • Microservices-not creating them but understanding them for supporting in production
  • Rest API-not creating them but understanding them to support them in production
  • Python
  • SQL-write update, delete, insert, and select queries to update data and also research issues
  • .net-legacy tools and older parts of application still use .net
  • MVC-pattern for .net code
  • MongoDB-experience with updating the documents
  • Autosys SSIS jobs-not creating them but need to research them when they go into production
  • TFS-where the code is stored. Need to have working knowledge to access code
  • SPLUNK-run trace that is created
  • GitHub
  • Microsoft Visual Studio 2017
  • Experience setting up monitoring in applications and database
  • Stored Procedures, Views, Functions 




Street Address

AZ-Chandler: 2600 S Price Rd - Chandler, AZ
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
NY-New York: 150 E 42nd St - New York, NY



Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Benefits Summary

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Minneapolis, Minnesota

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

Similar jobs