Assistant Facilities Manager

Job ID




Service line

GWS Segment

Role type


Areas of Interest

Facilities Management


London - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to be based in London.

The Facilities Manager will be responsible for the support of delivery of all aspects of the facilities management scope of services to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers and to deputise on behalf of the Senior FM.

Role Summary:

•Acts as a point of contact and develops positive relationships with the client for all facilities management services issues in the UK and Ireland

•Responds to problems and concerns; implements policy, rules, and regulations

•Proactively checks, monitors and reports, using trending to implement improvements, solutions to the business

•Manages some contractual relationships, and works with, the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA

•Works alongside the Senior FM and account management team to monitor and modify the service deliverables in accordance with the change of Client's business needs

•Reviews and establishes procedure playbooks that demonstrate performance is being consistently delivered

•Manages the effective implementation of Health, Safety, Security & Environmental policies, and procedures to minimise the risk exposure to the Client

•Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards (including insurance requirements and price standards)

•Ensures all supplier invoicing is on time and accurate

•Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback

•Maintains close working relations with the Landlord and Engineering Manager regarding any maintenance issues, ensuring a proactive approach is maintained

•Ensures all statutory compliance requirements are met through the use of CBRE's HSE & Risk systems, Assurance Tracking & Planning and processes and demonstrating an Audit Ready attitude at all times, leading internal audits and preparations

•Monthly reviews of the client's space management system to ensure names to seats is accurate and ready for rent recoveries

•Ensure compliance in accordance with CBRE platform and the Client Global Standards

Experience Required:

•2+ years operational experience with emphasis on integrated real estate services

•Strong communication, negotiation, and analytical skills

•Excellent interpersonal skills

•Excellent MS Office Suite skills

•Demonstrable Health & Safety knowledge and/or experience

•Proven record of providing excellent internal and external customer service

•Ability to comprehend, analyse and interpret complex business documents

•Ability to respond effectively to highly sensitive issues.

•Ability to write reports, manuals, speeches, and articles using distinctive style

•Must have entry level qualification or keen interest to develop their skills in health and safety

•Open to collaboration with different departments and have and enjoy sharing ideas or taking the lead on small projects

•Flexibility to travel as required to support the EMEA Portfolio of offices

•Communication and Presentation skills is important to the role

About CBRE Global Workplace Solutions:

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.



CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more


CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2020 revenue). The company has more than 100,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at .

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