Customer Service Officer

Job Description:

What You’ll Be Doing

  • Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff

  • Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance, value added order entry & follow up, not first articles; managing inbound customer order formats, maintenance for contract pricing

  • Support sales team with direct customer contact within Planned Demand and Quality assurance processes

  • Assist Inside Sales with overall Quote to Order objectives including loading Sales Desktop quotes, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal

What We Are Looking For

  • Bachelor’s degree with at least 1 year client-facing/ administrative experience

  • Computer literacy – especially Microsoft Excel

  • Team player and good interpersonal skills

  • Electronic/ distributor background is a plus

  • Candidates with less experience will also be considered

What’s In It For You 

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package. 



About Arrow 

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 180,000 leading technology manufacturers and service providers. With 2020 sales of USD $28.67 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at 

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at 

For more job opportunities, please visit 


SG-Singapore (Viva Business Park)

Time Type:

Full time

Job Category:

Business Support


For any great company, the biggest asset is its people. Arrow Electronics is no exception. Our global workforce of over 18,000 employees in many locations around the globe, strive each day to deliver the products and services that create value for our customers and suppliers worldwide.

Arrow is an award-winning Fortune 200 company and a global provider of electronic components and enterprise computing solutions. Arrow offers many challenging and rewarding career opportunities for motivated individuals who are driven to succeed.

At Arrow, you'll be part of a team dedicated to global growth and innovation in an industry that is changing the world. Plus, we work with state-of-the-art technologies and some of the biggest players in the industry. You have the opportunity to acquire the skills necessary for personal advancement and gain visibility through shared leadership with peers and management. At Arrow, we'll encourage you to develop your talents and discover new challenges every day.

Arrow is an Equal Opportunity Employer.

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