Raleigh, North Carolina

What you will do

Reporting within the Johnson Controls security business, directly to a Security Sales Manager, this role’s main focus is to secure Planned Service Agreements with new and existing customers. This role serves as the subject matter expert for video services and digital services, including proactive health, and more.

The job responsibility for this position is two-fold. One, to reactivate, add-on, make minor modifications to out-of-service locations. Resales represent a critical need for JCI. Not only do Resales help us recapture valuable recurring revenue, but they also bring us new JCI customers that are a great source for selling additional services. Two, to sell our complete services portfolio to new and existing customers.

Our goal is to drive impactful activities, results, and improve attach rates.

Primary responsibility will be to work daily with district sales leaders (CSMs) in managing the stated metrics (both leading and lagging indicators), utilizing all available dashboards and tools.

How you will do it

There are many ways to efficiently influence a territory and aggressively manage the out-of-service locations. Each territory has numerous JCI resale/service opportunities.

Opportunity data, from sources such as Salesforce, ADMIN, 55 Day list, PowerBI RIF List

Field and phone blitzes.

Networking with Centers of Influence, like property managers

Follow the SPIN Selling Sales Call Process, assuring the customer understands our value proposition.

Sell services and upsell products within the assigned territory to existing customers, new customers, as well as customers who have a previously discontinued JCI system, while maintaining assigned sales, service quota and existing account retention.

Target and grow existing customers with low service penetration e.g., with one service or with no service attached.

Market and introduce JCI digital services to existing customers and new prospects.

Target non JCI customers to add services or take over existing service contracts.

Identify prospects by using creative lead-generating techniques, including data mining; leveraging the PowerBI RIF Database.

Utilize approved marketing materials to present sales presentation and proposal to prospects, identifying the benefits and advantages of our products and services over those of the competition

Process work order and complete all paperwork in accordance with approved and standardized procedures, and adherence to JCI guidelines. Post-installation follow-up by contacting customers, ensuring commitments were met.

What we look for 


High school degree or equivalent required.

Excellent oral, written and presentation skills with the ability to present to senior level executives within the customer and Johnson Controls Security organizations

Ability to work a full-time schedule and available for local travel.


College degree preferred. 

Minimum of 2 years’ experience as a successful commercial sales representative in the security, IT or other technology sales industry, demonstrated by the consistent ability to meet and exceed quota. 

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.

Raleigh, North Carolina


Johnson Controls -

The future is being built today, and Johnson Controls is making that future more productive, more secure and more sustainable. We create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. At its core, that promise is about delivering innovation that make people’s lives – and the world – better.

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

Explore our site to learn how our innovative solutions are driving the future of urban efficiency.

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