Smart Vehicle Solutions – Bilingual English/Spanish Billing Specialist - Military Veterans

at Parsons Corporation
Contact Information


Req #: R121292


  • CA - ON, Markham

Minimum Clearance Required to Start:

Not Applicable/None

Job Description:

Parsons is a digitally enabled solutions provider with a focus on making the world safer, smarter, healthier, more sustainable, and more connected. Founded in 1944, Parsons primarily serves the defense, security, and infrastructure markets. Uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services, the corporation delivers state-of-the-art solutions to federal, regional, and local government agencies as well as to private industrial customers worldwide. Parsons has a reputation for inclusion and diversity and has been named to the Ethisphere Institute’s list of World’s Most Ethical Companies for 10 consecutive years. Parsons facilitates a culture of innovation by encouraging collaboration among its employees and providing opportunities for career growth. With offices around the globe, people of varied talents and backgrounds, and a wide range of exciting projects, the possibilities at Parsons are endless. For more about Parsons, visit

We are looking for a Bilingual (Spanish/English) Billing Specialist to join our Smart Vehicle Solutions contact centre located in Markham. Our team has been in place for more than 20 years assisting the public, vehicle owners and operators, and inspection centres across North America. Reporting into the Billing Operations Manager, the Billing Specialist is responsible for responding to billing related inquires via various service channels such as phone and chat.  In addition, they perform administrative tasks to support the full billing cycle such as reconciliation and validation of inspection fees.


  • Handling billing inquiries via telephone calls, emails, web-tickets and chat interactions from Inspections Centre representatives
  • Reconciliation of daily pre-authorized debit transactions
  • Prepare daily reports for leadership team on revenue received and discrepancies identified
  • Prepare monthly billing operational reports for various billing projects
  • Outreach to Inspection Centre to follow up on inspection fee related discrepancies
  • Work with Billing Manager to resolve complex billing issues
  • Collaborate with the Billing Manager to update Billing Department Standard Operating Procedures
  • Maintain service levels and adhere to departmental statistics.
  • Identify opportunities to promote continuous improvement within the billing operations team
  • Achieve Quality Assurance targets.
  • Work with minimal supervision within departmental defined procedures.
  • Participate in special projects and perform other duties as required.


  • Proficiency working in both English and Spanish
  • Minimum 2 (two) year customer service experience
  • Post-secondary degree or diploma preferred
  • Pleasant telephone manner; excellent written and verbal communication skills
  • Excellent excel skills
  • Strong numerical aptitude and excellent communication skills
  • Strong organizational skills and attention to detail
  • Basic knowledge of accounting principles would be considered an asset
  • Ability to multitask without compromising the accuracy of your work
  • Work independently and as part of a team, with changing time constraints.
  • Must be flexible to work a shift ranging between 8:00AM-7:00PM, Monday to Friday, occasional weekend Saturday and Sunday shifts may be required
  • Must be flexible to work Canadian holidays


Contact Information

Founded in 1944, Parsons, an engineering, construction, technical, and management services firm with revenues of $2.7 billion in 2011, is 100% owned by the Employee Stock Ownership Trust. We conquer the toughest logistical challenges and deliver design/design-build, program/construction management, and other professional services packaged in innovative alternative delivery methods to federal, regional, and local government agencies, as well as to private industrial customers worldwide. Parsons is a leader in many diversified markets with a focus on transportation, environmental/infrastructure, and defense/security.

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