-Executing service fulfillment Tier 1 activities based on the identified service level agreements (SLA) for a given function associated with the clientâ€™s products and services including back-office system data records management
-Providing support to the program or a defined set of programs by exhibiting and sharing knowledge on the enterprise, business system and industry assigned to
-Ensuring configurations meet customer expectations as well as industry and product standards
-Supporting customer activations and configuration adjustments as required for management acceptance testing
-Ensuring local configuration of network equipment (both customer premise and network) with direct supervision of Tier 2 Engineers using thorough routing concepts skill set including Cisco, Juniper, and Nortel and ADTRAN platforms.
-Performing service fulfillment activities for a given function with full supervision including:
-Learning and understanding the clientâ€™s products and services, navigational tools of all the applications needed in the processes
-Observing the SLAs and performance measurements assigned
-Participating and implementing operational maturity initiatives
-Escalating issues and seeking advice when faced with non-standard issues / problems
-Interacting largely with own workgroup but may interact with users around first line queries / requests
-Performing a variety of duties and accountabilities as business need dictates.
•Graduate of any course, preferably IT-related courses (ECE, Computer Engineering, IT) •6 months to 1 year of work experience in a network support, network engineering, implementation engineering, NOC support/engineering or network IT support role is needed •Excellent English communication skills (written and verbal) •Knowledgeable in process diagrams, process-flow diagrams and detailed job documentations •Proficient in Microsoft Excel and Access •CCNA trained / certified is preferred •Attention to detail •Strong sense of ownership for one’s work and takes opportunity to contribute beyond the job description •Proactivity, flexibility and adaptability to changing work environments, task assignments and priorities
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