Inbound Sales Representative $18.00/hr plus Commission; Potential annual earning up to $79,000! - Military Veterans

at Spectrum

San Diego, California

Pay and Benefits:

  • Do you want to join a Fortune -100 company?
  • Our Inbound Sales Agents earn an hourly base pay starting at $18.00 per hour along with lucrative commissions. In total, top performers have the opportunity to earn as much as $79,000 annually.
  • Free or discounted Spectrum TV, Internet, and Voice services where available
  • 401K / Retirement savings plan with the opportunity for up to a 9% company match
  • Best medical benefits in the industry including three medical options with prescription drug coverage, two dental options (one with orthodontia) and vision coverage with less than 30 day waiting period
  • Paid Time Off (accrued vacation, personal days, sick days and paid holidays)
  • Education assistance (Up to $5,250 per calendar year) and adoption/surrogacy reimbursement programs


JOB SUMMARY
The Spectrum Rep Community Solutions Inbound Sales role is a sales position that requires the evaluation and discussion of the features and benefits of our products and services to upgrade new, existing, and former customers. This role will focus on establishing rapport and building value on the appropriate solution by educating our customers. Ensure customers get the best value by selling multiple customer service options, including but not limited to cable, internet, home phone and mobile.

MAJOR DUTIES AND RESPONSIBILITIES

  • Effectively sell Charter products and services to new and existing customers
  • Consistently meet or exceed weekly and monthly sales goals
  • Develop customer-centric solutions highlighting product benefits and ensuring customers purchase the best combination of products to meet their individual needs
  • Act as a product consultant when promoting, recommending and selling the value of Spectrum SCS products and services
  • Assess needs based on unique customer types and recommend appropriate solutions
  • Establish and maintain a high level of customer satisfaction, professionalism and courtesy
  • Actively and consistently support all efforts to simplify and enhance the customer’s purchasing experience
  • Responsible for creating and developing long-term relationships with new and existing customers
  • Responsible for taking retention calls and retaining customers and their services
  • Take overflow billing calls and respond and resolve customers billing questions and concerns
  • Consistently provide excellent customer service and meets required customer service performance metrics


Maintain knowledge of all customer campaigns/pricing

Understand and explain to customers all products and services
Answer all customer product and service questions
Perform other duties as requested.

REQUIRED QUALIFICATIONS

  • One year of sales experience preferably selling Voice, Data, and Video solutions or six months internal experience as a Billing agent with demonstrated success at meeting and exceeding sales goals
  • Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals
  • Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales
  • Ability to show proper judgement and initiative
  • Strong working knowledge of cable communications products and services to include video (TV), data (internet), voice (telephone) and mobile
  • Familiarity with billing systems
  • Strong computer skills
  • Ability to respond to customer inquiries in a timely manner
  • Problem solver, likes challenges, goal oriented, ambitious, determined and self-confident
  • Excellent verbal, written and interpersonal communication skills
  • Ability to communicate in a clear, professional manner
  • Multitask effectively


Education
High school diploma or equivalent (required)

Related Work Experience
Customer service/call center - 1 year experience
1 year sales experience (or 3 mos demonstrated sales success in a Spectrum position)

WORKING CONDITIONS
Office environment
Variable hours; may include weekends, holidays, and split days off

EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability


#NowHiring


Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.

San Diego, California

Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. the leading broadband communications company in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. The advertising sales and production services are sold under the Spectrum Reach™ brand. News and sports networks are operated under the Spectrum Networks brand.  

Our commitment to serving customers and exceeding their expectations is the bedrock of our business strategy and it’s the philosophy that guides our more than 95,000 employees.

Your next career can be as impactful as your last one. As a veteran or active military service person, you have the skills, talent, and training to make a difference at Spectrum. More than 11,000 veterans have already found a home at our advanced TV, Internet, Voice and Mobile company. You can find yours, too, in areas like Technical Operations, Field Operations, Network Operations, Construction, Engineering, Sales, and more. When you join us, you join a company dedicated to you and your success.