Job Description

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ITDA - Enterprise Architecture, Standards and Delivery is currently looking for Experienced Product Specialist – Configuration Management to join their teams in Bengaluru, IN. The positions will focus on supporting the Boeing Information Technology & Data Analytics organization.

The Product Management Specialist performs activities to identify and pursue market opportunities for Information Technology products. Gathers data on customer needs to identify product opportunities. Assists with business cases. Writes business and functional requirements for product improvements based on customer requests. Gathers materials for product demonstrations. Gathers data related to financial targets.

A successful candidate will need to have excellence team work skills, agile product management knowledge, and ability to work in cross-functional teams.

Position Responsibilities:

  • Acts as the conduit for effectively channeling the statement of work from external departments to teams responsible for project execution.
  • Responsible for successful execution of change control for work by effectively coordinating with internal and external customers, Business Units, and resource managers.
  • Prioritizes features and ensure each feature has clearly defined benefits to the customer and/or the organisation before it can be picked up by one of the agile teams.
  • Evaluate cross functional business processes, core capabilities and strategic initiatives.
  • Fosters honest and transparent communication with stakeholders.
  • Establishes partnerships and relationships with internal and external customers, stakeholders, peers to ensure results are achieved.
  • Effectively, professionally and proactively communicates with peers, customers, staff and suppliers regarding Portfolio plans, resource plans, and operational performance.
  • Executes on tactical plans and collects relevant appropriate metrics that helps leaders make good decisions.
  • Develops the technical approach, processes and metrics used to execute on program/projects/processes.
  • Provides mentorship and coaching to less-experienced professionals.
  • Completes special projects and other duties as assigned.
  • Understand, Design, Propose and Execute governance on the CMDB delta inflow
  • Identify duplicates and eliminate future scope of duplicate generations with robust control system.
  • Collaborate with architecture and business to ensure solution compatibility with several interfaces. 
  • Create consensus with other functions as to the timing of solution introductions and withdrawals. 
  • Writing process documents for respective projects and implementing the same. 
  • KPIs control, transparency and compliance of financial reporting and planning for numerous client businesses. 
  • Regularly collaborate with multiple levels of global cross-functional teams, Local ITs, product owners and leaderships. 
  • Data workflows configuration to provide inputs as per requirement. 
  • Build credibility, establish rapport, and maintain communication with business users. 
  • Control updates from infrastructure deployments, changes and identify unauthorized activities in the ecosystem through CMDB and interfaces. 
  • Create and sign off for data validation governance definitions. 
  • Lifecycle management of the configuration item from commissioning to decommissioning control with matured interfaces. 
  • Ensuring all changes which are related to version upgrades, and any sync with CMDB required is taken care before change closures. 
  • Chairing CMDB governance call with vendors and presenting audit reports to all the stakeholders and working towards closure of the gaps found. Promotes effective use of the CMDB within the organization in support of all ITIL/ITSM & operational processes. 
  • Publishing weekly and monthly reports. 
  • Define roles and responsibilities of the owner for each CI at each stage of its lifecycle. 
  • Define access control system to adjust at configuration item level. 
  • Trainings, road shows and other ways of communications to enhance process awareness and knowledge of business and other interfaces. 
  • Sound knowledge on Product Management.
  • Experience in agile ways of working. 
  • Participate in program increments, propose and provide inputs to the proposed changes in CI form. 
  • Capabilities to understand the problem and convert into the User stories. 
  • Assign User stories to developers and conduct demos in scrum meetings, provide go ahead to move changes to production. 
  • Test functionalities of the developed items if those working as proposed and aligned as per the design. 

Basic Qualifications (Required Skills/Experience):

  • 5 to 8 years of Process\framework design, implementation & consulting experience.
  • 5 to 7 Years of professional project management experience in application, infrastructure, and hardware Configuration Management or application development.
  • Real-time CMDB Consulting & implementation Experience is must.
  • 4+ years of experience in a product management specialist area or related field
  • Agile software development knowledge
  • Knowledge of DevOps or DevSecOps Industry standards and practices
  • Solid hands-on experience ITSM\ITIL\SIAM framework
  • Vast Knowledge on software Testing.
  • Experience in handling vendors\suppliers.
  • Familiarity with general systems architecture.
  • Strong written and verbal communication
  • Product Management Knowledge\ Product mindset is preferred.
  • Previous project management experience with a multi-tiered application structure is highly desired.
  • Experience in ITSM Tools - design\implementation\consulting.(Service Now Preferred)
  • ITIL\SIAM Certification is must

Preferred Qualifications (Desired Skills/Experience):

  • Bachelor's degree or higher
  • Demonstrated success in defining and launching excellence products
  • Experience using or metrics to measure performance against projects to ensure high quality delivery

Typical Education & Experience:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6+ or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 6 years' related work experience, etc.).


This position offers relocation



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