King Of Prussia, Pennsylvania

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Posting

Job Summary:

The Service Advisor plays a critical role in defining service processes, standard operating procedures and ensuring that AmeriGas service organization is embracing data and technology based continuous improvement. They are a key resource in ensuring that internal and external service providers operate the "AmeriGas Way". They will do this through the engagement in the design and deployment of service solutions, engaging with field and CES personnel on improvement opportunities and directly as a resource for Service Coordinators, Operations Coordinators, AM/OMs, and Service Technicians on the job through video-conferencing, test and post implementation quality review.

The Service Advisor supports the CES and Field Operations. They will perform peer review of service processes and spot reviews of completed service work to ensure processes are being followed. Works closely with Service Coordinators, Operations Coordinators, Area/Operations Managers, and Service Technicians to ensure they are fully up to date with 2.0 Service Processes and Procedures. The Service Advisor has a strong connection to the Safety organization and Central Services doing service scheduling.

Key Characteristics:

  • Communicates the importance of safety to the company and reinforces a safety mindset; considers the impact on safety when making decisions
  • Makes customers a high priority; is committed to exceeding the needs of all customers
  • Demonstrates high professional and personal standards; treats people fairly and with respect
  • Meets safety, customer service, growth and financial objectives; is passionate about growing the business and gaining competitive advantage through simplification and driving innovative change through the operation
  • Listens and responds appropriately to others; articulates ideas clearly, persuasively, and concisely in verbal and written communication
  • Oriented towards continuous improvement through standards, data and process improvement.

Duties and Responsibilities:

  • Maintain business profitability to ensure quality work practices of the Service Department,
  • Audit 2.0 Service Processes and spot check Service eforms regularly. This will assist with quality, control, accuracy, and employee development.
  • Assist with implementing Service Metric goals for CES and Field Service Teams
  • Responsible for the support of utilization and benchmark metrics to serve customer needs and make sure all work is completed in a professional and profitable manner.
  • Support AmeriGas's safe environment with keeping the employees and customers best interest in mind at all times.
  • Support CES and Field Service Teams with metric/process improvement opportunities.
  • Provide technical process and training support for CES/Service Coordinators and Field Service Teams, as necessary.
  • Act as an SME for the CES/Service Coordinators and Field Service Teams for 2.0 Service Processes and best practices.

Knowledge, Skills and Abilities:

  • Knowledge of Propane Product, Installation and troubleshooting
  • Knowledge of Company Operating Procedures
  • CTEP Certified
  • Preferably OPS Qualified

Education and Experience Required:

  • High School Diploma
  • General Propane experience

AmeriGas is an Equal Opportunity and Affirmative Action Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Nearest Major Market: Philadelphia
Job Segment: Medical, QC, Field Service, Behavioral Health, Substance Abuse, Healthcare, Quality, Manufacturing

King Of Prussia, Pennsylvania


With AmeriGas, you get more than just a propane supplier - you get a propane expert and partner. Since 1959, our mission continues to provide you with the most reliable, safest, and responsive propane service in the nation.

Over 2 million customers just like you use AmeriGas propane services in all 50 states. That has made AmeriGas the largest marketer of propane. We use the size of our organization to your advantage every day, retaining our focus on friendliness and personal attention found only in a “corner store”.

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