Dublin,

Facilities Coordinator

Job ID

31356

Posted

08-Sep-2021

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Building Management, Facilities Management

Location(s)

Dublin - Dublin - Ireland

At CBRE Global Workplace Solutions, we believe our working spaces should allow everyone to feel comfortable, productive and inspired in their working environment. Because when people feel inspired, great things happen. We're one team at the heart of the workplace providing Facility Services across EMEA for a prestigious global technology client. As we continue to grow, we are searching for unique, passionate, excited, vivacious people to join us in creating that sense of community, who will put the well-being of others at the forefront.

Role Summary:

As Facilities Coordinator you will collaborate with colleagues to inspire customer moments of delight and pursue amazing outcomes each day. Be an ambassador of a one team approach within Operations team, representing CBRE and Client brand

Supervising the day to day operations of Facilities Services, providing high quality customer service and experiences creating a fun and safe place to work including office administration, health & safety activities and Ad hoc service requests.

The ideal candidate will be customer focused, highly motivated, proactive and show great initiative to keep the office running smoothly.

Core Responsibilities:

Quality, Health, Safety and Environment

•It is the overall objective for all of our roles to participate in creating and enhancing our safety culture

•To support this you'll log quality hazards and ensure resulting actions are closed out. This helps make our spaces safer and improve the safety culture

•You support with all in Country health and safety legislation, ensuring that any activities undertaken comply with relevant statutory and industry related requirements where applicable

•You build your knowledge of and abide by all CBRE & Client Health & Safety Policy and Procedures to ensure a healthy and safe working environment for staff, contractors, customers and clients

•You report all accidents, occupational illnesses and emergencies

•You support site safe permit activity when required

•CBRE has deployed well developed and thorough QHSE Log books you are expected to Maintain these as required

•Conduct and manage incident reports, proactive site audits and inspections, report ensuring remediate actions and closure within specified time frame

•To ensure a safe working environment for all you complete monthly compliance tasks assigned to you

•To demonstrate compliance you undertake and support site audits

•You assist with Building Evacuation Team training and drills

•You will embed a culture of safe working and compliance capturing RISE Behaviours

•You will actively engage with CBRE communications and announcements

•Relationships are key to our success and you work hard to maintain constructive and positive professional relationships with clients, colleagues and supply partners

Operations

•You actively contribute to team huddles, where applicable

•You ensure all specific facilities issues are logged and ensure remedial actions are completed proactively

•You monitor and manage the deployment of services and action requests through the ticketing system

•You own the appearance of your space and conduct scheduled quality inspections to assess office appearance and conditions

•You proactively ensure general office space is tidy and presentable at all times and instill a sense of ownership within the team

•You are knowledgeable of and deploy the use of standard operating procedures that ensure consistency of quality services delivery throughout the site ensuring high quality visitor and Customer experience

•You perform or supervise site inspections and surveys

•Consistency is customer signage is a key driver for the client you understand the brand guidelines and ensure they are represented in posters / signage across your locations

•You also provide Facilities updates and communications for Client website

•You provide Technical support / assistance, if required

•To maintain service levels you ensure there is appropriate cover and back up for all direct line reports

•Assist with coordinating Logistics for events, if required

•Assist during larger moves and shuffles, if requested

•You manage Lost and Found items, if required

•Data is an essential part of your role and you ensure its integrity and also collate and process for the management team when required

•You support your line manager with site contract management, financial administration, quality management and People systems, processes and records

•Be aware of and deliver all relevant contractual SLAs & KPIs under remit of team

•Deploy the use of standard operating procedures that ensure consistency of quality services delivery throughout the site ensuring high quality visitor and Customer experience

•Demonstration of success is key to this role and you will strive to excel in the delivery of KPI's and SLA's for your site

•You provide regular, reporting of Operations activities and budget spend as appropriate

•Contribute to the monthly performance report to understand volumes of activity and operational performance

•You are the main point of contact for building management / landlord, representing Client

•Proactive ambassador for building, providing solutions to issues

•You are the liaison between other Client service providers, supporting Client initiatives

People

•You'll help to sustain and enhance our team culture of recognition

•Team success is of high importance to you and as such you seek to constantly motivate performance and embed Performance Management cycle

•You understand team development and strength areas and ensure opportunities for growth and succession planning, you coach team members using CBRE core training matrix as a guide

•You provide management guidance and lead the team including overseeing the allocation of work, attendance and performance management to exceed the customers expectations and ensure best practice prevails

•You actively engage CBRE People team and ensure guidance is provided in all CBRE People policies and processes

•You liaise closely with Operations and the support teams ensuring recruitment and retention of appropriate staff as required

•Ensure that efficient team scheduling, holiday planning, absence and lateness monitoring is in place

•Monthly People reporting including absenteeism

Supplier Management

•You manage, coordinate and supervise supplier personnel and subcontractors to ensure satisfactory completion of service delivery

•Supplier performance is crucial in delivering excellence you will log and track supplier related issues and support to ensure the customer receives the best output

•You ensure all supplier compliance processes are met

Finance

•You support preparation and management of operational budget within contract guidelines and financial procedures ensuring spend compliance

•Work with Finance and Support teams to ensure an efficient and accurate invoice/ purchase order process, investigating queries as required

•You support and recommend revenue contribution initiatives to exceed plan

Project and Programs

• You contribute to the First Day Of Business preparation and execution

•You recommend initiatives to improve the local operations or customer experience and actively encourage your team to do the same

•You plan and manage all building related projects and renovations your team is involved in

•You recognise the benefit of change and support the deployment of initiatives at site level

•You actively look for innovation that will improve any aspect of the contract

Dublin,

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2019 revenue). The company has more than 100,000 employees (excluding affiliates) and serves real estate investors and occupiers through more than 530 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com .

We are in particular need of Building Maintenance Technicians and Maintenance Managers.  Folks that have current hands on experience with HVAC, refrigeration, plumbing, electrical, PLC’s, robotics, conveyor systems, carpentry, automation, controls and/or general maintenance.  And we need Managers that can direct these employees.  

We have job openings in many locations here in the US.  We offer a competitive salary and benefits including some matching 401K, vacation, etc.  All our jobs are full-time and permanent.