Charlotte, North Carolina

At a glance:
  • Are you a detail-oriented analyst skilled at improving sales and sales operations through the evaluation and recommendation of tools and technology enhancements?
  • Can you drive process improvements by identifying business needs and translating them into requirements while supporting business tools, stakeholders and software vendors?
  • Do you have project management experience with waterfall or agile software development project methodologies?
Our company:

At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.

Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving Americas largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprises industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at


You are passionate about enhancing client satisfaction and revenue generation through the creation and evaluation of tool modifications, technologies and processes that improve sales and sales operations. As the Senior Sales Tools and Application Analyst, you excel at optimizing automation and tools by evaluating and identifying business needs and system upgrades. You drive the improvement process by translating business needs into requirements and drafting, reviewing and approving the necessary documentation to support the enhancements.

You combine your technical expertise with your understanding of company objectives to ensure the accuracy and technical feasibility of the functional requirements for the tools you support. You test tools and processes before launch to ensure the successful implementation of all improvements. You maximize efficiency by performing all system administration functions related to tool implementation. You have a keen ability for identifying roadblocks and overcoming obstacles to see projects finished on time and within budget. You thrive in an office environment working with multiple teams simultaneously. You report directly to the Director of Sales and Tools Application for goals, guidance and assistance.

Position benefits:
  • Competitive salary with bonus.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on spectrum services where available.
What you will do:
  • Identify tool and technology enhancements through collaboration with Sales, Marketing and Sales Operations leadership.
  • Improve efficiency and revenue through data and process reviews for root cause analysis, evaluating alternatives and recommending solutions.
  • Drive the improvement process by translating business requirements into functional and technical requirements and collaborating with IT to determine the best-case application configuration and design.
  • Mitigate risks by reviewing and approving project documents to include functional and non-functional requirements, functional design documents, data flows and diagrams, test plans and process documents.
  • Maximize Sales, Marketing and Sales Support teams by reviewing vendor solutions, assessing impacts and documenting benefits.
  • Support Salesforce case requests by assessing the situation, anticipating impacts and determining solutions while serving as a system administrator.
  • Provide recommendations for Sales Operations improvements by performing a gap analysis on client relationship management (CRM) data and documenting findings.
  • Ensure the success of implemented improvements through the coordination of user acceptance testing and conducting post-launch assessments.
  • Work on multiple projects simultaneously and occasionally serve as a project leader ensuring effective communication with all stakeholders.
  • Achieve targeted department performance metrics by assisting the team with daily project management and maintaining internal web page permissions and content.
  • Create and submit reports in CRM database and other operational systems and tools for senior leadership to leverage.
Required keys for success:
  • Three years of experience with SharePoint.
  • Three years of telecommunications experience.
  • Four years of experience with CSG or another billing system.
  • Four years of system administrator experience.
  • Five years of project management experience in an IT environment.
  • Five years of business analysis and requirements writing experience.
  • Five years of experience with Salesforce or other CRM platforms.
  • Proven ability to quickly identify business issues and engineer effective solutions.
  • Solid prioritization and organizational skills that can manage multiple projects simultaneously while working quickly and accurately in a fast-paced environment.
  • Track record of analyzing and interpreting data into actionable work activities.
  • History of translating and communicating data and complex information in an easy to understand format for all levels of management.
  • Ability to create business and functional requirements, test cases and project plans.
  • Understanding of telecommunications products and services.
  • Proficient with Microsoft Word, Excel, PowerPoint and Outlook.
  • Effective written and spoken English communication skills with all levels of an organization.
How you will stand out from the crowd:
  • System administrator experience making configuration type changes and user profile updates.
  • Familiar with requests for proposals (RFPs) and software evaluations.
  • Experience working with software vendors to drive adoption of software, best practices and improvements.
Your education:
  • Bachelors degree in information technology, computer science or a related field, or an equivalent combination of education, training and experience (required).
  • Salesforce Administrator Certification or equivalent experience (preferred).
  • Business analyst certification or successful completion of a recognized program (preferred).
  • Project management certification or successful completion of a recognized program (preferred).
  • Business and functional writing certification or successful completion of a recognized program (preferred).
SAN320 290900-1 290900BR

Charlotte, North Carolina

Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. the leading broadband communications company in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. The advertising sales and production services are sold under the Spectrum Reach™ brand. News and sports networks are operated under the Spectrum Networks brand.  

Our commitment to serving customers and exceeding their expectations is the bedrock of our business strategy and it’s the philosophy that guides our more than 95,000 employees.

Your next career can be as impactful as your last one. As a veteran or active military service person, you have the skills, talent, and training to make a difference at Spectrum. More than 11,000 veterans have already found a home at our advanced TV, Internet, Voice and Mobile company. You can find yours, too, in areas like Technical Operations, Field Operations, Network Operations, Construction, Engineering, Sales, and more. When you join us, you join a company dedicated to you and your success.