La Vergne, Tennessee

McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

McKesson Corp is a Fortune 7 company and one of the largest providers of medicines, pharmaceutical supplies and health information technology (IT) products and services in the United States with revenues of $208.4 billion in 2018. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE values , McKesson's 78,000 employees work together every day to make better care possible for patients around the globe.

The Operations Analyst is responsible for supporting ServiceFirst leadership by analyzing current process/metrics, identifying potential issues and providing solutions that enhance business efficiency. The Operations Analyst will act as a liaison between internal business partners and ServiceFirst, maintaining positive working relationships while providing feedback and results reporting to leadership. The Operations Analyst will act as Operations Manager in his/her absence.

Key Responsibilities:
  • Collect and analyze data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls.
  • Develops problem solutions by describing requirements in a work-flowchart and diagram, studying system capabilities, analyzing alternative solutions, and preparing system specifications as needed.
  • Prepares reports by collecting, analyzing, and summarizing data collected from various systems.
  • Create and analyzes call metric reports for management team to review with business partners.
  • Works with business to discuss and review reasons behind call drivers in an effort to create efficiencies and improve the customer experience
  • Works closely with ServiceFirst leadership team to identify knowledge gaps and put plan of action in place to ensure a level of consistency across all teams.
  • Reviews staffing plan and reports to management any potential issues that could impact service levels.
  • Partners with Business Effectiveness to produce reports to show team performance.
  • Develops and implements methods and procedures for monitoring work activities in order to inform management of current status.
  • Partner with other McKesson business units leveraging supported technologies in an effort to share best practices and knowledge.

Minimum Requirements:
2+ years accounting, finance, finance analytics or similar experience

Technical Skills:
  • Data analysis and predictive modeling experience; ability to execute complex analysis and synthesize into a storyline to socialize, influence and drive action across the organization
  • Advanced PC skills: Proficient in Microsoft Office including Word, Excel (v-look ups, pivots, If statements, charts, graphs), Access (query, table comparisons, build macros, build multiple links, create dashboards), PowerPoint and Visio (development of process flows, map design layouts, value stream mapping)
  • Knowledge of Salesforce.com reporting and analytics
  • CRM and SAP Reporting Knowledge
  • SAS
  • Business Objects
  • Crystal Reports
  • Query Design
  • Database
  • Power BI
  • Hana

Additional Knowledge & Skills:
Self-motivated, organized and capable of pro-actively identifying, sourcing, and handling multiple initiatives at one given time to successful completion
Demonstrates personal commitment and drive to meet or exceed objectives.
Must have a demonstrated history of leadership within a team environment.
Must be a team player and willing to work in a changing environment.

Education:
4-year degree in finance or related field or equivalent experience

Career Level - IC-Professional - P2
Career Level - IC-Professional - P2

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!

La Vergne, Tennessee

Who We Are

We’re a pioneer in supply, health and IT solutions. Join us, and spark a chain reaction of events that add up to something huge: helping millions of people get more from their healthcare.

Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we’re helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson, you’re part of a team of passionate people working together to improve lives and advance healthcare.

Our Employees – Our Future

McKesson believes that superior performance – individual and team - that helps us drive innovations and solutions that promote better health for all should be recognized and rewarded. We believe our competitive compensation program helps to attract, retain and motivate a high-performance workforce, gives employees the opportunity to share in ownership of the company, and remains flexible enough to meet the different needs of our diverse employee population.

Find out more about our comprehensive benefits offerings that provide employees with the resources and tools they need to thrive both in their jobs and their everyday lives:

  • Health and wellness
  • Retirement benefits
  • Continued learning
  • Diversity and Inclusion

Similar jobs