•Responsible for the activities assigned by the Team Lead
•Understand and perform process lead role
•Assist processors with questions and problems related day to day transaction processing
•Assist the Team Lead in supervising the activities performed by the regular processing team within Manila Delivery Center
•Ability to provide assistance to the staff
•Actively seeks opportunities for Continuous Improvement initiatives.
•Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
•Escalates production issues to Team Lead as appropriate.
•Ensures all work is performed in accordance with SLAs and metrics.
•Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
•Bachelor’s degree holder
•N1 to N2 JLPT linguistic competence level
•Excellent communication skills in Japanese and English languages
•Minimum of 3 years of experience in Finance and Accounting field
•Must have at least 1 year of experience in finance and accounting supervisory role/position
•Must have BPO work experience
•Proficient in MS Office, SAP, or any accounting-related ERP
•Strong client-facing skills
•Positive approach in supporting customer & company needs
•Must be able to lead a team of managers and supervisors/team leads
•Goal-oriented individual with strong time and task management
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.
Working with Accenture in the United States, you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.
With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.