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THIS WILL BE YOUR TEAMWe are small international team of 7 based in new modern Visionary office right next to the metro station. Our team collaborates with other delivery center located in India. We are focused on work life balance with flexible working hours. Our team members participate in various company activities like volunteering, team buildings, we go out for lunches or dinners.THIS WILL BE YOUR ROLEWe act as a middle step between our client, representing agricultural lawn care industry, and their dealership located worldwide, covering a service in Portuguese, French, German, Turkish, Italian, Polish and Russian language. Our role is to support client in correct warranty claim validation, eliminating unjustified costs and if necessary, identifying and addressing suspicious behaviors of dealers. On the other hand, we cooperate also with dealers to understand their challenges in various repairs, guiding them through the process to solve any discrepancies being in breach of defined warranty agreements.Your main responsibility will be written communication with client s dealer and daily usage of foreign languages. You will be learning basics of mechanics, verifying claim information using several client s online tools like parts catalogue or technician s advisory tool and SAP. No prior automotive mechanical or SAP knowledge is required for this role as team will provide you with the necessary training.You will get an opportunity to meet our client representatives who are visiting us yearly and participate in regular conference calls related to process clarifications. You can improve your knowledge of PC tools and learn operating new applications used in the corporate world. It is important that all our activities are performed accurately and that we respect the given deadlines.

THIS IS WHAT YOU ALREADY HAVEenjoy communicating in foreign languagesgood knowledge of English company, client and team core languageadvanced Portuguese, other languages we support are welcomefriendly and open minded, having efforts to learn and improveindependent, good decision making ability and retentive memoryfocused to deliver required performance results but also detail orientedlike to share knowledge and experienceready to support your co workers, help one another when a need ariseshave at least basic knowledge of MS Office package Outlook, Excel, Word

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Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.