CX is no longer enough. It’s time to reimagine business through the lens of experience.

The emphasis on experience is arguably at its greatest today because the structure of almost everything we do — how and what people buy, how and where they work, and how they interact with others — has been upended by world events in 2020. The consumer behavior shifts we’re seeing today are not a blip. They are likely to stay with us for a long time, some likely forever. Some have been in motion for years, and many have been accelerated by the COVID-19 pandemic.

This new reality forces businesses to look deeply at how people are experiencing their brands. Good CX has become mainstream, leading to a sea of sameness. Companies that deliver an experience with the entirety of their business are more likely to achieve the highest levels of sustained growth.

Accenture Interactive is the new kind of partner for a new kind of client. Our mission is to drive sustainable growth for clients. We leverage our platforms, skills, tools, creativity, technology, systems and services to meaningful Experiences that live at the intersection of purpose and innovation for our clients and their customers. Standing on the shoulders of Accenture we can team this with Board-level business credibility and unparalleled creative spirit and technological might.

We are looking for someone who is able to define the best customer experiences that differentiate their clients; drawing on all of Accenture Interactive’s amazing capabilities and wider Accenture services, so enabling their clients to deliver these experiences sustainably and at scale.

In our team you will learn

+ How to draw together all aspects of what creates world class experience to create truly transformative change, end-to-end and all within a single organisation

+ To team your expertise in creating impactful experiences with our internal marketing advisory, marketing operations, business design and world-class technology teams

+ To draw experience from innovative and transformational work across the globe and across industries and apply it within your context to reimagine what experience means for the next ten years

As a (Senior) Manager / Experience Architect eCommerce, you will:

+ Develop relationships with key, experience-focused C-level client executives and deeply understand their unique challenges.

+ Originate and react to opportunities that will address the client’s experience agenda in tandem with the Accenture account leadership. Be part of our client leadership teams, representing the Experience agenda, including support for account planning and building / maintaining relationships with key Experience delivery ecosystem partners.

+ Lead experience change programs, helping to define the value proposition and bring the best of Interactive to help address client’s experience needs, collaborating with the rest of Accenture.

+ Understand and apply relevant offerings from across the Accenture Interactive pillars (Design Experience, Build Experience, Communicate Experience and Run Experience) and help orchestrate into accounts.

+ Mobilize teams from different pillars & agencies to work together for complex, cross-pillar deals.

+ Support the management of the pipeline of opportunities across the portfolio, working with wider industry teams in Accenture.


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.