Northbrook, Illinois

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

The Technician Associate Manager is responsible for leading and managing a team of Technicians and is accountable for the planning and oversight of projects of varying complexity.  This individual leads all technicians who support Encompass/NatGen and is responsible for managing the relationships with that business unit. This individual also develops solutions to moderate to highly complex business problems and business unit issues, serving as a point of contact and escalation for needs from the organization.

Key Responsibilities

People Management – 

  • Leader position responsible for PPL-Product Management pricing execution work performed by a team or their direct reports
  • Assesses pricing technician resource needs including skills and training requirements with a proactive view of work in the pipeline as well as the flow of run the business work.
  • Supports and executes performance management and development plans for all of their direct reports with an emphasis on anticipating the need to build Product, Pricing and business expertise
  • Provides general training and development to technicians on the team; establishes comprehensive development plans and job profiles
  • Responsible for participating in recruiting processes to ensure that individuals with the appropriate qualifications and skills are hired
  • An ability to translate business objective into the value of work being performed


Project Management - 

  • Plans, implements, manages, sponsors and/or contributes on PPL-Product Management priorities using accepted project management standards
  • Forecasts short-term and long-term pricing and underwriting deliverables 
  • Formulates strategies to achieve plan objectives for special programs that require additional or new implementation plans
  • Participates and can be depended on to create cost benefit analysis
  • Communicates and presents project information as needed to inform and escalate to leadership
  • Ensures project controls are in place throughout the lifecycle of the project to ensure quality in a high-volume environment
  • Assists in determining where additional resources/ expertise may be necessary to successfully complete projects/ assignments
  • Ensures processes are followed and applied consistently throughout team/department
  • Adheres to and monitors internal and external compliance requirements/standards
  • Understands and articulates market specific implications of business strategies 
  • Assures proper execution of regulatory/ legislative practices for Product Management
  • Functions as a liaison between business unit and systems or other areas of responsibility as required based on the projects their direct reports or they are assigned to


Process Improvement/Innovation - 

  • Supports and/or leads the development/design of new plans, programs, processes, products of moderate to high complexity to support PPL-Product Management priorities
  • Establishes and evaluates procedures and processes regularly and determines/ recommends alternatives or improvements while taking into consideration development needs of the department
  • Develops communication strategies and materials to support new plans, programs, processes, products
  • Solicits and incorporates input from key stakeholders as necessary


Leadership/Right Environment - 

  • Actively shares expertise among peers and other disciplines
  • Manages relationships with supporting business unit to monitor and improve team’s support to stakeholders
  • Communicates accountabilities of team to leadership and supporting business unit
  • Actively builds strong relationships among teams and team members to ensure cooperation on project objectives
  • Provides feedback on project team member(s) that contributes to performance management 
  • Trains/coaches team members or peers


  • Education: College degree preferred
  • Experience: 5+ years of related experience; insurance and/or pricing knowledge and experience in P&C industry is preferred
  • Advanced knowledge in the use of data sources and applications to conduct research
  • Strong data analysis and data review skills
  • Able to identify and resolve complex data issues
  • Advanced proficiency in Microsoft Office suite
  • Possesses advanced working knowledge of policies and procedures in management or other technical fields including funding, prioritization, change management, product governance
  • Proven experience managing a team of multiple employees
  • Strong written and verbal communication skills including the ability to effectively collaborate with multi-disciplinary groups and all organizational levels
  • Good presentation skills
  • High level organizational and project management skills in order to handle multiple concurrent assignments in a timely manner
  • Strong decision-making skills
  • Works effectively in a virtual team environment

Compensation Data

Compensation range for this position is $75,900 to $138,300 per year, based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit


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Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.


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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Northbrook, Illinois

Allstate Work Environment Allstate is a great place to work! Allstate is a place of advanced technology, innovative products and unlimited opportunity. With more than 20 million customers, Allstate is the largest publicly held property and casualty insurance company in the nation. We have tremendous opportunities for those self-starting people who are looking for challenge, and ready for change. Diversity Our Diversity and Work/Life Strategy is an integrated approach to attract, retain and motivate our workforce. Some of the processes encompass: Affirmative Action,Work/Life and Wellness Initiatives, Diversity Education, Recruitment, Career Advancement and Development Leadership, Accountability Measurement, Mentoring Programs, Support Networks and Community Involvement. Culture Our business is one that is built on caring - a value that has been at the core of our relationship with customers, employees and agents for more than 70 years. Allstate has built its reputation on promising to be there when customers need help to protect their lives, families, property and communities. Our long heritage of caring and commitment is expressed through partnerships, volunteerism, grants, investments, safety and market initiatives. Our history is a testament to our culture: Allstate is a company of people who care.

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