Do you have your head in the Cloud?

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Do you have your head in the Cloud? Good. At Accenture Cloud First, we’re looking for people who live and breathe Cloud. Inventive, imaginative and optimistic people, whose heads are filled with the possibilities of Cloud technology, with the technical ability to make them happen. People who don’t want to even think about settling for an ordinary Cloud career. People who want to fast-track their future and work on amazing projects with global impact.

Job description:

Join Accenture’s Service Management excellence team to help design, deliver and support service m anagement process , architecture and technologies . The successful candidate will leverage business effectiveness skills such as service management strategy, operating model, process maturity assessment and defining roadmap for process and tool implementation . This position will vary in the scope of project responsibilities; however generally this position will focus on delivering solutions such as but not limited to Service Management Architecture and Planning ; Service Optimisation ; Service Integration and Management ; and ITIL process assessment, design and implementation .

Key Requirements:

+ Minimum 3 years’ experience in service management consulting and delivery

+ Experience in s ervice management process design and implementation

+ Experience or knowledge of s ervice management operating model design and implementation

+ Experience or knowledge of s ervice management tool strategy, architecture, design and implementation

+ Experience or knowledge of s oftware asset management

+ Experience or knowledge of s ervice management analytics and automation

+ Experience or knowledge of s ervice operations review and stabilisation

+ Service integration and management (SIAM) operating model, process design and tool implementation

+ Experience or knowledge of s ervice catalogue design and implementation

+ Experience or knowledge of s ervice desk transformation and service delivery

Supplementary requirements:

+ Minimum Bachelor's d egree or equivalent vocational qualifications

+ Experience with service management toolsets such as ServiceNow, JIRA, Solarwinds

+ Ability to articulate design, operational and technical issues to both technical and non-technical audiences

+ Ability to express complex concepts, issues and ideas into various media including: proposals, presentations , documentation and process designs

+ Ability to meet travel requirements, when applicable

+ Experience with ITIL oriented (operational or service management) tools – service desk, change, availability, and/or monitoring

+ Highly prefer candidates with relevant industry or technology certifications: ITIL 4 , SRE, COBIT, ServiceNow, BMC and Cloud (AWS, Azure, Google)

+ Desire to work in an information systems environment.

+ Excellent communication (written and oral) and interpersonal skills.

+ Excellent leadership and management skills.

+ Proven success in contributing to a team-oriented environment

+ Proven ability to work creatively and analytically in a problem-solving environment

+ Desire to work in an information systems environment

+ Excellent leadership, communication (written and oral) and interpersonal skills

+ Ability to manage multiple engagements and conflicting priorities

+ Hold a relevant Defence security clearance (NV1 preferred) or be eligible to obtain a Defence security clearance.

+ Australian citizenship is required to be eligible for an Australian Government security clearance

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 569,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .

At Accenture, our philosophy is anchored in recognising that our people are multi-dimensional. We take an intersectional human approach to create a work environment where all people feel like they can bring their authentic selves to work, every day.

We believe that equality drives innovation. Our commitment to accelerating equality starts at the top with our board and CEO and extends across every part of the company. This comes to life when our people own the equality agenda, making it part of their jobs – every decision, every day – and feel free to speak up and to act.

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Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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