Carol Stream, Illinois

At Pitney Bowes, we do the right thing, the right way.  As a member of our team, you can too.


We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
•    Are passionate about client success.
•    Enjoy collaborating with others.
•    Strive to exceed expectations.
•    Move boldly in the quest for superior and best in market solutions.

Job Description:

Job Description

You are:

A results driven Leader who will thrive in a fast-paced team centered production environment with responsibility to effectively manage, oversee and control all operational and associate activities within the warehouse including Receiving, Processing, shipping of delivery and Returns. You are a detail oriented and instrumental contributor to our company’s success in meeting productivity standards and customer satisfaction ratings by ensuring proper implementation and enforcement of policies, holding a high standard of safety and the continuous training of employees, leads and associates in the warehouse.

You will:

  • Oversee specified client delivery and Returns areas of the operation 
  • Train individual Package handlers, QC, Receivers, and shippers on proper methods and operating procedures 
  • Set-up and organize assigned area in order to insure effective operation 
  • Practice good housekeeping to ensure a safe and efficient environment at all times 
  • Implement process improvements as necessary 
  • Work with the facility management to achieve quality and productivity goals  
  • Manage the work flow to ensure the daily activities related to the assigned department is met as expected 
  • Writing performance reviews and coaching employees to success 
  • Conducts daily shift start-up meetings discussing the previous day’s performance, reviewing the expected workload for the day 
  • Ensure a safe work environment by: observing and coaching employees, addressing potential safety hazards, maintaining a clean work area, monitoring condition of all equipment and ordering repairs, and participating as a permanent member of the Safety Committee 
  • Responsible for the timely processing of all department activity including productivity, accuracy, and day end reports 
  • Work closely with the Facility Manager to control costs in your operation – labor, supplies, and inventory shrinkage 
  • Responsible for accurate employee records including daily time clock monitoring, discipline notification and attendance reports
  • Work with local Transportation both internal and external
  • Work with USPS on ensuring all product has moved daily without delays.
  • Work with Finance on monthly  P & L statements

Your background:

As a Senior Operations Manager, you have:

  • The ability to lift up to 50 lbs. with or without accommodations. 
  • The ability to walk and stand 80% of the time with or without accommodation. 
  • The ability to stoop, and bend 80% of the time with or without accommodation. 
  • Basic enough understanding of English to be able to understand and follow safety and other operational directions communicated in English, irrespective of your native language
  • Experience overseeing personnel in a fast paced multi-client small package pick/pack/ship environment 
  • Experience using an RF environment 
  • Knowledge of USPS regulations
  • Excellent written and oral communication skills 
  • Able to lead, motivate and mentor fulfillment personnel 
  • Required to operate effectively in a time sensitive setting that requires meeting daily client Service Level Agreements 
  • Required to lead with a sense of urgency and an emphasis on great customer service  
  • Problem-solving skills 
  • Plan, organize and direct the activities of subordinates 
  • Excellent verbal and written communication and computer skills (MS Word and Excel applications) 
  • Strong and effective communication skills (written and verbal) 
  • Must be flexible and willing to work OT as required during peak and non peak periods (including weekends) 
  • Prior experience with Automation a plus
  • Knowledge of P & L statements
  • Previous experience on working with outsource labor.

Our Team: 
Ecommerce logistics. Only easier. Pitney Bowes Global Ecommerce is our fastest growing business segment. Our focus on the consumer and shipper experience – driven by innovative technology and consultative insights – has uniquely positioned us as the trusted partner for ecommerce brands and shippers.  

Our best-in-class services include ecommerce fulfillment, delivery (domestic and cross-border), and returns that help merchants drive conversions, customer satisfaction and lasting loyalty.  These solutions build better order experiences through data science-based innovation and consultative support that help make clients’ jobs easier.  Ranked by Internet Retailer as a Top Carrier, Top Fulfillment Service Provider, and the #1 International Ecommerce Provider, we are the preferred ecommerce logistics partner for over 800 brands and shippers. 

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (pbprojectliving.com)

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.


Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.


All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.  

Carol Stream, Illinois

Pitney Bowes is a global technology company providing commerce solutions that power billions of transactions. The 1.5 million clients around the world, including 90% of the Fortune 500, rely on the accuracy and precision delivered by Pitney Bowes solutions, in the areas of ecommerce fulfillment, shipping and returns; cross-border ecommerce; office mailing and shipping; presort services; and financing. For nearly 100 years Pitney Bowes has been innovating and delivering technologies that remove the complexity of getting commerce transactions precisely right. Our 14,000 passionate Craftsmen of Commerce around the world maintain a relentless pursuit of innovation with over 2,300 active patents, and focus on clients, who are at the center of all that we do.

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