San Francisco, California

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.

Strategy, Digital & Innovation group is responsible for Corporate Strategy and its Digital and Innovation teams. The group positions Wells Fargo for the future by enhancing the company’s focus on planning for the digital future and investing in the customer experience. The group leads corporate strategic planning; defines and manages digital platform standards and capabilities; and manages innovation priorities, opportunities, and company wide efforts to drive transformation. The team works closely with the company’s Technology Group and business lines to deliver digital solutions and innovation to customers that are integrated, intuitive, and seamless across channels.

The Innovation Design team is part of the Innovation and R&D Group focusing on delivering transformative user experiences while practicing design thinking and user centered design methodologies. We are looking for a versatile Product Designer - competent with executing design and comfortable with leading exploration and discovery - to join our Experience Design practice.

Job responsibilities

  • Drive discovery and user-centered exploration by employing a broad array of design tools  and methods including journeys, personas and user research, user flows, templates, prototypes
  • Lead design and execution of complex, industry-leading customer experience solutions - from concept to high fidelity interactions
  • Assess business, user and technical requirements. Analyze relevant internal and external sites and consult standards and guidelines as well as policies to determine best practices
  • Influence strategic direction and business decisions by providing customer experience considerations
  • Present and defend designs and key milestone deliverables to peers, direct managers, and executive level stakeholders
  • Work on multiple projects at the same time
  • Develop new research and tests theories that lead to alternative, leading edge design solutions
  • Participate in setting up, conducting and analyzing user testing

Location:  San Francisco CA or Charlotte, NC
Relocation Assistance is not available for this position
This position will work remotely until COVID restrictions are lifted

Required Qualifications

  • 6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting demonstrated through work or military experience
  • 6+ years of interaction design experience

Desired Qualifications

  • Ability to manage multiple and competing priorities

Other Desired Qualifications
  • A deep understanding of how to apply the methodologies of interaction design and research.
  • Applied knowledge of strategic design tools and frameworks, including user journeys, personas, user needs analysis, and process mapping
  • Ability to conduct lean user research and testing
  • Understanding of when to innovate and when to fall back on familiar and proven interactions
  • Proficiency with Adobe CC, Sketch, Figma, and other relevant UX and UI design tools
  • Comfortable with ambiguity and frequently changing project direction
  • Experience working in an Agile/Scrum environment
  • Strong collaboration and partnering skills, ability to lead and facilitate discovery and research
  • Articulate and comfortable presenting and defending their work

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

CA-SF-Financial District: Min: $109,200 Mid: $156,000 Max: $202,800
NC-Charlotte: Min: $91,000 Mid: $130,000 Max: $169,000

Street Address

CA-SF-Financial District: 333 Market St - San Francisco, CA
NC-Charlotte: 401 S Tryon St - Charlotte, NC


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


Visit for benefits information.

San Francisco, California

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.

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