Los Angeles, California


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.  This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Account Service Coordinator
Responsible for supporting the renewal efforts of inforce Large Group business. Able to step in as the primary customer contact for retention of large local group business to respond to broker needs and decision makers during the negotiation and renewal process, as well as throughout the year.
Primary duties may include, but are not limited to:
-Collaborates with and supports the Account Executive with the execution of account management and retention strategy for a defined book of accounts.
-Responsible for growing Specialty Business within existing accounts. Identifies opportunities for penetration. Provides support for Account Management staff with RFP responses, proposals, client presentations, and underwriting coordination on upsell opportunities. Sells, promotes, and influences brokers to add additional products or services to the existing account.
-Develops business relationships with brokers, consultants, and key decision makers in order to meet or exceed renewal and upsell sales targets.
-Able to manage the annual renewal process for accounts, including underwriting negotiation, preparation of renewal analysis, and client/broker presentations.
-Negotiates with the broker and Underwriting regarding the price or rates for specific plans and options, and developing alternative plans or modifications to lower the rates.
-Oversee ongoing broker and client needs, including reporting, maintaining client databases, obtaining and providing needed documents, and case implementation, ensuring all items are handled appropriately.
-Own and manage broker and customer engagement and issue resolution.

Work location: Southern California


Minimum requirements:
Requires a BA/BS; 3-5 years of experience managing business operations and/or customer relationship; or any combination of education and experience, which would provide an equivalent background. 

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

Los Angeles, California

If you’re a reserve or veteran member of the military, we foster a welcoming environment that’s dedicated to honoring your service and helping you achieve your career goals. Veterans of Anthem — one of our Business Resource Groups — partners with our Talent Acquisition teams to maximize career offerings for you and your family members, striving to help you transition to civilian service and grow your career at the same time. 

Join Anthem's Military and Veteran Talent Network: https://anthemcareers.ttcportals.com/pages/military 


Anthem, Inc. is currently seeking military veterans and military spouses with operations experience.  Whether your experience is hands-on as an operational specialist or in operational leadership, Anthem wants to have an impact on your career and professional growth by speaking with you about their career opportunities.

If you are interested in learning more, check out Anthem's current open positions to the right for more information and to apply today!

Not sure where to start?  Send RecruitMilitary Success Manager, Taylor Groves, your questions at taylor.groves@recruitmilitary.com 


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