About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo India

Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Business Services, Risk Services and Product, Analytics and Modeling (PAM). We are operating in Hyderabad, Bengaluru and Chennai locations.

Department overview:

Manage My Relationship (MMR) Customer Journey - Consumer & Small Business Banking Technology (CSBBT) within the Wells Fargo Technology business provides strategic technology solutions to the both the PVSI and Community Banking lines of business, including application design, development, and support.

About the role:
Software Engineer for Manage My Relationship (MMR) Customer Journey @ EGS (Enterprise Global Services)


About the Role

. Working on an Agile and collaborative environment with business users and other technology partners.
• Hands on with IVR Test Automation with Hammer Call Master or CYARA tools.
• Working with Product Owners, Application Architects and business functional leaders to be part of Agile Scrum teams.
• Working with various upstream and downstream applications within Contact Center to do End-to-End (E2E) testing so that calls are transferred to agents seamlessly.
• Need strong analytical skills to design call flows from Visio documents and VUI documents.
• Must have good log validation skills to identify any issues from the application logs.
• Actively Practice Test Driven Development (TDD) and Behavior Driven Development (BDD) while developing new features and refactoring existing code.
• Contributes to Dev Ops, Test Automation and automated build and deployments.
• Participates in code reviews, design reviews and refactoring discussions with multiple domain and delivery teams to ensure high quality deliverable, aligned with standards and best practices.
• Responsible for application support and address operational issues and client defects via standard processes.
• Champions continuous improvements in the organization.

Essential Qualifications

  • • 10+ years of experience in Contact Center technologies in a converged network environment with an emphasis on IVRs hosted on Genesys, Cisco UCCE or other platforms.
    • 3+ Years of experience in Empirix Hammer Call master or CYARA tools for automating call flows.
    • Genesys IVR, CTI platform/technical experience and deep understanding of call flows, call routing logic and the data that drives testing call routing technologies.
    • Must have working knowledge of IVR Architecture and call flows.
    • Experience and Knowledge of Genesys Call Components.
    • Must have strong analytical skills to create test scenarios from Visio documents and VUI documents.
    • Strong understanding in Contact Center technology terminologies including TDM and IP based phone switches, VoIP, CTI, and IVR.
    • Should have strong log validation skills to perform validation of the test calls.
    • Experience in designing, developing and executing Contact Center automated scripts using Hammer Call Master or CYARA tools.
    • Working knowledge of IVR Testing with Agent Desktop Applications.
    • 8+ Years of CORE JAVA Experience
    • 6+ years of experience leading the requirement design process with both technical and business partners
    • 5+ years of Agile experience
    • Good Understanding of Microservices Architecture Pattern.
    • Experience with Cloud Environments (Pivotal Cloud Foundry)
    • Proficiency in Testing using BDD/TDD.
    • Must be a quick thinker, learner, go-doer who can independently resolve problems with less direction.
    • Experience in testing web services will be an added advantage.
    Secondary Skills

Any technical professional certification will be a value add. RWF

Market Skills and Certifications

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 66849


At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

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