Home, Pennsylvania

**Company :**

HM Health Solutions

**Job Description :**

**JOB SUMMARY**

This job understands the business information needs of the company and its stakeholders to drive human capital decisions about and in managing employees. The incumbent serves as an internal consultant to senior leaders on strategic workforce planning projects and issues. The incumbent partners with staff, senior business leaders, to support partners on implementing strategic workforce analytics and planning projects. This includes partnering with Workforce Operations, Finance, Procurement, Learning and Development teams in determining what data is useful to the stakeholders, gathering and analyzing that data, and participating in the development and maintenance of materials such as staffing models, metrics, reports, presentations, and dashboards. This information will be combined with outside market trends to summarize labor plans to business unit leadership for short term and longer terms business planning. The incumbent takes part in staffing governance routines which pull together all facets of staff demand and supply, focusing both on cost optimization as well as employee acquisition/engagement/retention. Shares responsibility for vendor relations/vendor management of key ecosystem partners, including consulting staff augmentation firms.

**ESSENTIAL RESPONSIBILITIES**

+ Review demand and capacity forecast data for current and future years, as well as forecasted skill needs based on the Product RoadMap, in order to support staffing decisions.Drive, in partnership with business leaders, the Company’s strategic and operating plans, cost targets, and workforce utilization requirements. Ensure application of workforce planning methodologies and associated tools/reports;Drive strategic recommendations for workforce-related decisions.

+ Establish close partnerships to drive service level agreements with all level business leaders and internal partners critical to staffing: including Finance, HR, Talent & Learning, Onboarding, Talent Management, Procurement, and external Strategic Partners.

+ Partner with senior business leaders to recommend, develop, and implement metrics and other measurements for workforce productivity, ROI, HR program effectiveness, usage and duration of contingent workers, etc. to improve business results.

+ Review data gathering, needs assessments, staff modeling, cost-of-workforce assessments, labor mix market data, and survey processes to provide business intelligence that produces strategic actionable insights. Align labor pyramid to industry best practices.

+ Support design and strategic implementation of KPI’s that serve as catalysts for change by helping senior leaders make data-driven decisions about their collective workforce (e.g., turnover, span of control, headcount demographics, staffing efficiencies, engagement measures, risk-of-leaving for high performers, effectiveness of hiring processes).

+ Develop and deliver presentations to partners and senior business leaders regarding workforce dynamics and metrics that impact strategic and business outcomes and long term initiatives.

+ Participate in ad-hoc projects per the direction of Leadership and the Workforce Consultant adding in properly addressing the needs of the organization.

+ Other duties as assigned or requested.

**EDUCATION**

**Required**

+ Bachelor's Degree in Business Administration/Management, Human Resources Management, Statistics, Industrial Engineering or related degree

**Substitutions**

+ 6 years of related and progressive experience in lieu of Bachelor's degree

**Preferred**

+ None

**EXPERIENCE**

**Required**

+ 7 years with Workforce Planning, Data Analytics, or Business Intelligence

**Preferred**

+ 3 years of Capacity Planning

+ 3 years of Staffing Models consulting

**LICENSES or CERTIFICATIONS**

**Required**

+ None

**Preferred**

+ None

**SKILLS**

+ Leadership Behaviors

+ Strong customer service focus

+ Ability to develop and sustain strong partnerships across Business and Leadership

+ Ability to influence and drive objectives through others

+ Ability to understand complex business plans/requirements and translate into a Strategic Workforce Planning

+ Excellent project management skills.

+ Experience leveraging HR Systems/technology to create workforce analytics and metrics

+ Knowledge of business theory, business processes, management, budgeting and business operations

+ Ability to gain a solid understanding of an organization’s goals and objectives

+ Proven strategic experience in workforce planning, organization and development

+ Ability to translate and convey complex statistical and other data into easy to understand, actionable recommendations

+ Analysis of business problems/needs

+ Analytical and Logical Reasoning/Thinking

+ Ability to set and manage priorities

+ Influence and Persuasion trough story telling

+ Collaborative Problem Solving

+ Written & Oral Presentation Skills

+ Data Gathering and Analysis

**Language (Other than English):**

None

**Travel Requirement:**

0% - 25%

**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS**

**Position Type**

Office-based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

**ESSENTIAL RESPONSIBILITIES**

**EDUCATION**

**Required**

**Substitutions**

+ 6 years of related and progressive experience in lieu of Bachelor's degree

**Preferred**

**EXPERIENCE**

**Required**

**Preferred**

**LICENSES or CERTIFICATIONS**

**Required**

+ None

**Preferred**

+ None

**SKILLS**

**Language (Other than English):**

None

**Travel Requirement:**

0% - 25%

**PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS**

**Position Type**

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf_ )

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J186941

Home, Pennsylvania

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