•Oversees staff whose primary function is to support the clinical, claim managers and client teams with the delivery of administrative duties and in a supportive role.

•Accountable for the overall skill/competency and development of his/her direct reports.

•Accountable for overall service level performance of associates according to established policies and business rules set by the client.

•Assists the Manager in overall management of day to day operations by effective monitoring and management of team performance.

•May serve as departmental liaison to other areas of the Claims Management unit

•Responsible for maintaining contractual and regulatory compliance by knowing, understanding, correctly interpreting, and accurately applying requirements, regulations and standards.

•Reports suspected or confirmed issues on the same day of discovery to the manager and/or the Compliance Department

•Responsible for ensuring Associate understanding of contractual and regulatory requirements and reporting immediately all suspected or confirmed issues or concerns to a manager and/or the Compliance Department.

•Responsible for ensuring that where applicable, all clinically licensed associates maintain active, documented licensure while working in production

•Removes clinical associates from production when active clinical licensure is not documented in the Personnel Record

•Provides leadership, mentoring, and supervision of staff

•Bachelor's degree holder •Must have at least 7 years of overall experience in BPO Operations •Must have at least 3 years of experience as BPO Operations Team Lead •Excellence written and verbal communication skills in English •Must be proficient in MS Excel, Word and Powerpoint


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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