Phoenix, Arizona

Join a team recognized for leadership, innovation and diversity

Honeywell Aerospace is a $12 billion-plus Strategic Business Group (SBG) with 40,000 employees in over 125 domestic and international locations. We are a leading global aviation supplier; designing, manufacturing and distributing advanced mechanical and electronic systems, products, and services to commercial and defense & space industries.

This is a critical role within the Aerospace ISC Customer Operations (CO) organization. Our organization plays a vital link between our external customers and our extended Supply Chain to ensure high quality and delivery performance.

The ISC Customer Operations Manager position, is one of the most exciting and challenging roles within Integrated Supply Chain, enabling the candidate to interface with all levels of Honeywell Aerospace across the various functions [Customer & Product Support, Customer Business teams (CBT), Procurement, Planning & Quality] as well as direct communication with our OE Customers.

The ISC Customer Operations Manager will be responsible for the interface between the Customer Business and Customer Support teams into our Aftermarket Operations [Repairs and Spares] and Production Return Order [PRO] sites.  The selected candidate will be responsible for ensuring performance, across the extended value stream, including Honeywell factories and internal and external suppliers in support of OE Customers deliveries – including consolidation of the total customer experience for the OE’s aftermarket.  This individual will also work with Honeywell support functions to proactively identify, mitigate and ultimately prevent issues / risks that impact our ability to meet our customer commitments. 

Key Responsibilities for this role will include:

• Develop with suppliers and sites customer ramp up plans (Internal rate readiness), ensure execution of ramp up plans, people, training, tooling, capital. 

• Serve as an escalation point for internal and external customers on Honeywell supply chain issues and readiness questions.

• Develop and monitor customer improvement plans.

• Partner with ISC Operations Teams, ISC Materials Management, ISC Sourcing, AME, E&T, CSO and other functional groups to ensure ability to address systemic customer issues and to achieve target performance levels across extended value stream.

• Ensure delivery of proactive, customer focused, standard communications to drive tighter Honeywell to customer linkage on activities including, key site issues, capacity/rate planning and other important

• Work tactical issues on assigned OE customers in the space of PRO’s and aftermarket support relative to delivery and quality issues.

• Escalate as required to the site tiered accountability meetings to share VOC and help drive site level delivery and quality improvement plans.

• Drive MOS to proactively improve supply chain effectiveness using supply disconnect look ahead process.

You Must Have

•        4+ years of experience across Supply Chain, Engineering, Product Management, and/or Program Management.

·          Bachelor’s degree in business, supply chain, operations management, technical, engineering or related discipline

•         Due to export restrictions this position requires United States Citizenship.


We Value

•         Diverse background including engineering, operations, quality, planning & Customer-facing roles are strongly preferred.

•         Highly resourceful and results-oriented with a strong bias for action and keen sense of urgency.

•         Strong analytical and financial skills.

•         Ability to think strategically and to scope tasks and influence goal achievement.

•         High energy level with can-do attitude, enjoy leading a high performing team.

•         Demonstrate ability to communicate and build relationships with employees at all levels.

•         Six Sigma Lean Expert or Black Belt certified a plus.

Additional Information

  • JOB ID: HRD136305
  • Category: Integrated Supply Chain
  • Location: 111 S 34th St.,Phoenix,Arizona,85034,United States
  • Exempt
  • Must be a US Citizen due to contractual requirements.
Global (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Phoenix, Arizona

Honeywell Technology Solutions Inc. (HTSI) offers world-class competencies in management, space systems and services, engineering, logistics, information technology and testing and calibration. We provide value, expertise, competitive pricing and the highest quality standards available. Our customers can expect proven leadership processes, technical excellence and cost management. We offer more than just connections…we offer solutions.

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