•Participates in the action and strategic planning process that establishes annual objectives and goals for an organization

•Responsible for delivery on all contracts / SLAs

•Manages internal and external audit with processes and controls

•Responsible for the development of resources under his/her span

•Strong sense of personal stake and urgency in day to day management

•Ability to forge positive, objective relationships with Operations and Support teams

•Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities

•Appetite for challenges; driving projects, improvement opportunities, maturity models etc.

•Proficiency in basic arithmetic and statistical concepts and strong logical ability desired

•Must demonstrate perceptive, thorough and decisive approach to problem solving

•Bachelor's Degree holder •Must have at least 10 years of experience in Workforce Management •Must have at least 3 years of experience in Managerial role •Must excellent communication and negotiation skills in coordinating with different functional heads / teams •Provide Operations Director/Managers with input on possible resolutions and recommendations •Provide solutions to escalated issues and updates on account SLA concerns


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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