Charlotte, North Carolina

At a glance:
  • Are you knowledgeable of systems and the tools needed to improve Sales and Sales Enablement?
  • Can you commit to a role maximizing the performance of the Sales organization by evaluating and creating innovative tools, technologies and processes?
  • Do you desire competitive compensation with lucrative benefits and a focus on professional development?
Our company:

At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.

Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving Americas largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprises industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at


As part of the Sales Enablement team, the Sales and Tools Business Process Manager serves a critical role in sales improvement. You focus on maximizing the performance of the overall sales organization. You accelerate revenue generation through the creation and evaluation of tool modifications, technologies and processes that improve Sales and Sales Operations. You drive innovation and standardization across the function by identifying needs and system changes to enhance automation. You guide successful improvement processes by translating business needs into requirements and drafting, reviewing and approving the necessary documentation to support the enhancements.

You mitigate risks and reduce costs through gap and root cause analyses of sales tool breakage and process obstacles. You enhance efficiency by serving as a liaison to boundary partner organizations impacted by initiatives, including Sales Operations, Product, Order Management, Decision Support and Special Pricing. You thrive in an office environment collaborating with multiple teams simultaneously. You report directly to the Senior Manager of Sales Enablement for goals, guidance and assistance.

Position benefits:
  • Competitive salary with bonus.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on spectrum services where available.
What you will do:
  • Accelerate revenue by partnering with leadership to uncover sales and tools improvement opportunities.
  • Recommend new and innovative improvements to leadership for short- and long-term planning while aligning new concepts with Spectrum Enterprise imperatives.
  • Enable sales teams to achieve sales targets and improve job satisfaction through the identification of process and automation opportunities.
  • Research and deliver ad-hoc solutions that present information in an easy-to-understand and actionable format with the proper documentation for successful user adoption.
  • Successfully guide projects and programs by tracking and managing capital projects, sales enablement initiatives and prioritized requests.
  • Ensure accuracy, quality assurance and adoption of sales enablement solutions by developing strong internal partnerships.
  • Translate business requirements for Project Management and IT teams to ensure successful project implementations.
  • Improve sales and sales operations by guiding and reinforcing sales tools best practices while applying lessons learned from previous projects.
  • Mitigate risks by ensuring compliance with department policies, procedures and practices.
  • Perform additional duties related to the position as assigned.
Required keys for success:
  • Three or more years of data analytics and operational reporting experience.
  • Four or more years of sales, sales support or sales engineering experience.
  • Solid attention to detail and a sense of urgency when completing multiple assignments simultaneously with aggressive timelines.
  • Previous experience and passion for leveraging data to drive significant business impact.
  • History of speaking to large groups using advanced presentation skills.
  • Proven critical thinking abilities for data analysis and processes.
  • Possess the intellectual curiosity to work through ambiguity.
  • Prioritization and organizational skills that can manage multiple projects while working quickly and accurately in a fast-paced environment.
  • Comfortable working with minimum direction.
  • Experience working with one or many business intelligence platforms.
  • Familiar with Salesforce.
  • In-depth understanding of reporting and analytics tools.
  • Understanding of data use within a business and how to put together specifications for data design and development.
  • Proficient with Microsoft Word, Excel, PowerPoint and Outlook.
  • Effective written and spoken English communication skills with all levels of an organization.
How you will stand out from the crowd:
  • Seven or more years of experience with cable TV, internet or phone products and services or other related industry experience.
  • Knowledgeable of sales methodology, client relationship management systems and sales enablement tools, such as Salesforce, Altify, Showpad and Outreach.
  • Continuous learner that is looking to understand the latest enablement tools and thinking.
  • Agile mindset with the ability to iterate, build and improve minimum viable deliverables.
Your education:
  • Bachelors degree in information technology, computer science or a related field, or an equivalent combination of education, training and experience (required).
  • Masters degree in business administration, marketing or information systems (preferred).
SAN325 289951-3 289951BR

Charlotte, North Carolina

Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. the leading broadband communications company in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. The advertising sales and production services are sold under the Spectrum Reach™ brand. News and sports networks are operated under the Spectrum Networks brand.  

Our commitment to serving customers and exceeding their expectations is the bedrock of our business strategy and it’s the philosophy that guides our more than 95,000 employees.

Your next career can be as impactful as your last one. As a veteran or active military service person, you have the skills, talent, and training to make a difference at Spectrum. More than 11,000 veterans have already found a home at our advanced TV, Internet, Voice and Mobile company. You can find yours, too, in areas like Technical Operations, Field Operations, Network Operations, Construction, Engineering, Sales, and more. When you join us, you join a company dedicated to you and your success.  

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