Altadena, California

Secure our Nation, Ignite your Future

Description

Job Description:

ManTech is seeking an Exchange System Administrator to support a large enterprise IT contract for the JPL. This role requires an individual with subject matter expertise administering Exchange and email retention systems within a physical and virtual server environment.  Duties include examining incidents and problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service.  These include maintaining systems for email archiving, and eDiscovery on local and cloud platforms.  This role analyzes recurring problems and initiates solutions for preventing reoccurrence and analyzes existing infrastructure for tuning/performance enhancements.  The individual will provide systems and software operations and maintenance support in a large, multi-enclave enterprise environment.  This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers. Individuals in this role may be required to perform technical software configuration, rebooting, and other remedial actions on servers.

Primary Responsibilities

  • Individuals in this role may be required to remotely log into servers in order to perform technical software configuration, rebooting, and other remedial actions.
  • Provide implementation, troubleshooting, maintenance, and monitoring support for physical and virtual servers. Rapidly distinguish isolated user problems from enterprise-wide application and system problems.
  • Collaborate with peers and other service lanes to perform network latency analysis to address slow connections and user experience issues.
  • Lead effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
  • Establish and maintain comprehensive availability and capacity management solution using lessons learned and best business practices
  • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, operational assessment and process improvement initiatives.
  • Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after hours.
  • Update operations and monitoring documentation for 24/7/365 Operations Watch personnel.
  • Supporting issues related to group mailboxes and distribution lists to include designating an end-user(s) as the group mailbox owner.
  • Managing and operating email routing devices and services (like Sentrion, Proofpoint and Edge devices).
  • Perform day-to-day management and administration for Exchange Online system within an Office 365 hybrid/cloud environment.
  • Manage, maintain, and troubleshoot email retentions systems utilizing Veritas Enterprise Vault.
  • Managing roles and services, user permissions, email queues, and dynamic distribution groups.
  • Implementation of Exchange PowerShell to fulfill automation tasks

Basic Qualifications

  • Experience with interacting with service lanes to handle service inquiries and problems.
  • Extensive experience working as a Tier 2 system administrator: familiar with using exchange/vault tools.
  • Extensive experience with Office 365 and Microsoft Exchange 2016
  • Extensive knowledge of Enterprise Vault solutions to reduce active server storage requirements
  • Extensive Experience with Scripting/Automation through Exchange PowerShell or other scripting languages
  • Experience troubleshooting issues in a growing environment.
  • Time management skills with the ability to work within an IT Service Management/ticketing system (ServiceNow) independently
  • Strong oral and written communications skills.
  • Strong leadership and mentoring skills to guide and improve team skill composition.
  • Track record of working effectively within a team, and support to peers toward improved processes and results.
  • Ability to triage and properly classify incidents and prioritize work efforts accordingly
  • Extensive experience with planning, deploying, and documenting patch and configuration updates
  • Extensive Knowledge of Disaster Recovery for High Availability for a Large Environment
  • Extensive Experience with log reviews, incident analysis, and identification of issue trends
  • Experience with server patch management methodologies utilizing SCCM
  • The candidate must have Bachelor’s Degree with 8-12 years experience, or a Master’s Degree with 6-10 years of prior relevant experience.
  • US Citizenship is required.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.

Altadena, California

ManTech was founded in 1968 to provide advanced technological services to the United States government. We began with a single contract with the U.S. Navy to develop war-gaming models for the submarine community. Over the years, our government's technology needs have increased dramatically in scope and sophistication, and we have grown to meet that challenge.

 

For more than 4 decades, we kept a careful eye on where emerging technologies were taking the government, and we developed the resources to master those technologies—by staying close to our customers and anticipating their needs, hiring talented professionals to propel us into the future, and acquiring companies with proven capabilities.

 

Today, we are a multi-billion-dollar public company that provides the innovation, adaptability, and critical thinking our government needs for success in defense, intelligence, law enforcement, science, administration, health, and other fields—throughout the nation and in many countries throughout the world. We are now applying the lessons learned in the unforgiving arena of national security to help the private sector protect networks and critical information.

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