Calabasas, California

Job Description

The Instructional Designer - Retail Learning & Development collaborates with the Learning and Development team to design engaging learning modules, programs, resources and events that ensure Harbor Freight can develop and retain talent and create a culture of learning. This role utilizes instructional design and performance improvement processes to analyze, design, develop, implement and evaluate learning solutions. The Instructional Designer works directly with key stakeholders and subject matter experts to design and develop learning solutions that incorporate instructional design principles and adult learner training methodologies to effectively address the business needs.


Profit Maximization
  • Coordinate with external vendors and internal development teams to ensure quality of products and timely delivery
  • Identify opportunities and collaborate with business partners to create the best learning solution
  • Work with business partners to define learning solution objectives to ensure the impact can be measured and is linked to business goals
  • Design, develop and implement measurement and evaluation strategies to assess the efficiency and effectiveness of learning solutions on performance
Operational Execution
  • Facilitate discovery meetings and conduct interviews to confirm business needs and translate those needs into concrete options for learning opportunities.
  • Must be willing to learn and understand company processes and initiatives in order to create the most effective training
  • Create project documentation including the design templates, standards, style guides, technical specifications, train-the-trainer and pilot materials
  • Ensure the final project deliverables are the highest quality
Talent Optimization 
  • Support the development, retention and promotion of high performing teams
  • Display a passion for training and contribute to creating an open, fun culture of learning
  • Create concise, creative and effective learning solutions that support associate development. Course deliverables include design documents, storyboards, prototypes, instructor and participant material
  • Ensure that learning solutions incorporate best practices in adult learning theory
Customer Experience 
  • Must be flexible in a fast-paced work environment where priorities are constantly changing
  • Facilitate the design session with key stakeholders, subject matter experts and project teams
  • Work directly with subject matter experts to capture course-specific knowledge
  • Propose, design and champion innovative learning solutions
  • Be creative in the design of training material including course templates, photos, icons, video and fonts
Scope:Supervises Staff:
  • No
Decision Making:
  • Provides data for decision support
  • Provides consultation or expert advice
  • Requires up to 10% travel over a large geographical area
 0Success DriversDrive for Results
  • Uses data to set priorities and translates goals into action plans
  • Consistently pushes self and others for results; eliminates roadblocks
  • Manages internal and external communications
Building High Performance Teams
  • No
Customer Focus
  • Acts with customers in mind
  • Understands and teaches how operational execution directly affects the customer experience
  • Is dedicated to meeting the expectations and requirements of internal and external customers
Problem Solving
  • Is solution oriented, sees problems as opportunities 
  • Looks beyond the obvious, doesn't stop at the first answers
  • Keeps the goal in mind and is not easily deterred
Managing and Measuring Work
  • Clearly defines responsibility for tasks and decisions
  • Sets clear and measurable objectives
  • Monitors process, progress and results and provides effective feedback
Managerial Courage
  • Does not hold back what needs to be said and is not afraid to take action
  • Provides on time, direct, complete and actionable feedback to others

  • Minimum of 3 years of experience as an Instructional Designer or similar role
  • Proven track record in learning and development, with experience in developing, designing, and implementing engaging curricula for a variety of audiences in a range of formats 
  • Bachelor's Degree preferred, preferably in Education, Instructional Design, or related subject preferred
  • Exceptional planning, organization, coordination and collaboration skills
  • Demonstrated teamwork and interpersonal skills
  • Multimedia experience
  • Knowledge of emerging and progressive ID techniques and strategies
  • High comfort level with technology and ability to quickly learn and utilize new software applications
  • Demonstrated research and analysis skills
  • Familiarity with current learning and performance improvement industry standards, approaches, and innovations
  • Excellent oral and written communication skills
  • Highly organized with great attention to detail
  • Keen sense of urgency and ability to manage stress and strict deadlines
  • Project management experience preferred
  • Experience with a retail employee base preferred
  • Experience working in a Learning Management System (LMS) preferred
Software Experience:
  • Articulate 360
  • Articulate Storyline
  • Adobe CC - InDesign, Audition, Premiere, Illustrator, Photoshop
  • Microsoft Office - Word, PowerPoint, Excel
Physical Requirements:
  • Ability to communicate with customers and associates. Requires standing and moving for an entire shift
  • Ability to work a flexible schedule, including evenings, overnight shifts and weekends as necessary to meet the needs of the business.  Regular travel is not required. Regular attendance is an essential function of the job 
Additional Requirement:
  • Ensures compliance with all policies, procedures and laws

Calabasas, California

In 1977, when Harbor Freight Tools was started as a small family-owned business, we made a commitment to provide working people with great quality tools at the lowest prices. And for over 40 years, Harbor Freight Tools has done just that. From hand tools and generators, to air and power tools, from shop equipment to automotive tools, Harbor Freight offers more than 5,000 tools and accessories at quality levels that match or exceed competing brands, but at prices that are up to 80% less. We're not your typical retailer. We're a team of high-achievers, who have a passion for excellence and continuous improvement and obsess about getting things done. We're also equally committed to doing the right thing and giving back to our community. And for us, collaboration is the golden rule. We're a 40 year-old, $6 billion company with over 30 million loyal customers and growing. If you are looking for a not so ordinary and highly rewarding career opportunity, we would love to talk with you.

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