About the teamWe are the Rich Media Experiences team (RMX) and we’re inventing the technology that is changing how people shop for their homes. Our technology gives buyers the feeling of being there from the convenience of their phones or PCs. Using Computer Vision techniques and AI-powered algorithms, we work across product, research, engineering, and business to enable people to virtually walk through a home. We believe this is the future of home shopping.
And we do this as part of Zillow, within a culture that is the best most of us have ever experienced.
About the role
The RMX Operations Manager plays a crucial role by leading the team that produce interactive floor plans and provide annotated data and insights that power our machine learning technology. This role partners closely with product management, engineering, and other partners and provides human operational rigor required to scale our products.
As an Operations Manager, you're responsible for running the program that produces floor plans, and that labels data. Part of this is day-to-day management of a group of annotator contingent staff, and part is working cross-functionally to improve existing production and annotation processes and tools. You will be asked to showcase excellent leadership, project management, problem solving, and communication to both internal and external partners at scale.
Scale the team and processes to meet near and long term production demand
Define, implement and track high-efficiency processes for producing high-quality floor plans
Identify and eliminate operational waste
Partner with forecasting, applied science, machine learning, product management, and engineering teams to help define technical requirements for scaling solutions
Directly lead the day to day, workflows, and metrics of a team responsible for production and data labeling efforts
Establish team goals and work with multiple stakeholders on strategies for executing, measuring progress, and reporting results
Lead contractors/outsourced relationships to ensure targets and SLAs are met
Implement a successful training regimen as we scale the team up, building out training materials, training schedules, and training success metrics
Engage in strategic discussions to identify problems while measuring and improving the efficiency and quality of workflows
Who you are
- 5+ years of proven experience in a product environment or operations role
Experience with incentive schemes and structures that promote efficiency and a healthy environment for production staff
Experience working independently and a track record of taking initiative
Strong communication and presentation experience
Experience with data labeling and annotation
Experience analyzing and solving problems at scale
Experience with workflow systems such as Zendesk
Demonstrated success steering a product through different stages of growth
Experience coordinating with remote or offshore vendor teams
Get to know us
Zillow is reimagining real estate to make it easier to unlock life’s next chapter.
As the most-visited real estate website in the United States, Zillow® and its affiliates offer customers an on-demand experience for selling, buying, renting or financing with transparency and nearly seamless end-to-end service. Millions of people visit Zillow and its affiliate sites every month to start their home search, and now they can rely on Zillow to help them finish it — and no matter what job you're in, you will play a critical role in making this vision a reality.
At Zillow, we're powered by our innovative and inclusive work culture, where everyone has the flexibility, support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to redefine the employee experience, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Fortune’s 100 Best Companies to Work For® List 2021 Bloomberg Gender-Equality Index 2021, Human Rights Campaign (HRC) Corporate Equity Index and HRC’s Best Place to Work for LGBTQ Equality 2021, Fortune Best Workplaces for Technology 2020, Fortune Best Workplaces for Millennials 2020, Fortune Best Workplaces for Parents 2020, and the Deloitte Technology Fast 500.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
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Zillow Group, Inc. (NASDAQ: Z and ZG) is reimagining real estate to make it easier to unlock life’s next chapter.
As the most-visited real estate website in the United States, Zillow® and its affiliates offer customers an on-demand experience for selling, buying, renting or financing with transparency and nearly seamless end-to-end service. Zillow Offers® buys and sells homes directly in dozens of markets across the country, allowing sellers control over their timeline. Zillow Home Loans™, our affiliate lender, provides our customers with an easy option to get pre-approved and secure financing for their next home purchase. Zillow recently launched Zillow Homes, Inc., a licensed brokerage entity, to streamline Zillow Offers transactions.
Zillow Group’s brands, affiliates and subsidiaries include Zillow®; Zillow Offers®; Zillow Premier Agent®; Zillow Home Loans™; Zillow Closing Services™; Zillow Homes, Inc.; Trulia®; Out East®; StreetEasy® and HotPads®. Zillow Home Loans, LLC is an Equal Housing Lender, NMLS #10287 (www.nmlsconsumeraccess.org).
Zillow’s mission is to give people the power to unlock life’s next chapter.