Reading, Pennsylvania

Manager, Recruiting – Driver Hiring (**Job Number:** 2113904 )

**Position Summary:**

The Recruiting Manger - Driver Hiring Center is responsible for overseeing all centralized driver recruiting efforts for Penske Logistics, ensuring full support of business needs and a white-glove candidate experience. This is a very exiting role that includes balancing the day to day tactical execution along with an organizational strategy.

In this role you will manage, train, and motivate a staff of supervisors, hiring specialists, and a systems/reporting analyst. You have responsibility for effective resource planning to maximize the productivity of resources (people, systems, etc.). You will continually assess hiring center KPI’s and staff performance through ongoing metrics and business impact assessments. You will provide ongoing updates of the hiring center efforts to field operations leaders, officer level leadership, HR leaders, and field HR managers and recruiting teams. This position will report to the Director of Staffing.

Qualified candidates in this role must have prior driver recruiting or driver hiring experience and have medium to large team leadership experience. Individuals with experience managing recruiting teams or other contact center environments highly preferred. All candidates must have an analytical mindset with the ability to communicate well at all levels in the organization. This position, and our Penske Driver Hiring Center, is based at Penske’s corporate offices in Reading, PA.

**Responsibilities:**

- Manage daily operations of driver hiring center, ensuring proper prioritization of recruiting needs, distribution of workload, ensuring all tools and processes are functioning to ensure business continuation. Assist with issue resolution and promote behaviors that enhance customer satisfaction.

- Facilitate strong and efficient collaboration between Operations leaders, HR leaders, and all Recruiting team members to ensure alignment to staffing needs and activities.

- Directs and oversees all staffing activities including the identification of driver needs utilizing internal data, proper system documentation, proper external recruitment campaigns are in alignment with needs, and participation in new business startup planning.

- Assure Driver Hiring Specialists are consistent in their approach to following the recruiting process at Penske, verified through audits, assessments, and customer feedback.

- Coach and develop direct reports including Recruiting Supervisors and Driver Hiring Specialists

- Oversee all necessary team management activities including hiring, performance management, associate relations, expense report management, training and company program compliance. Lead all ongoing team engagement activities that help ensure job satisfaction and workforce productivity.

- Facilitate and handle escalated concerns that fall outside of the Supervisors capabilities.

- Oversight responsibility for contact center technologies including hardware, call routing applications (NICE/Genesys), telephony systems, Salesforce.com and other CRM and marketing tools, and Oracle/Taleo Enterprise.

- Use all data and customer feedback to improve the quality of the tools, process, and associate training.

- Deliver key business plan information regarding expense projections, hiring need forecasts, and call volume estimates to Director or other HR leadership.

- Special projects to support organizational initiatives (steering committees, strategy committees, etc.)

- Other projects as assigned by supervisor or other HR Leadership

**Qualifications:**

- 3 years team leadership experience required

- Prior recruiting team or contact center management experience highly preferred.

- Past experience recruiting or hiring professional truck drivers required.

- 3 years project management experience preferred, any quality certifications (Six-Sigma, Lean, TQM, etc.,) preferred.

- Bachelor’s degree or equivalent years of relevant recruiting work experience and leadership required

- Must have demonstrated strong organizational and documentation skills

- Strong analytical skills, with the ability to review reports and make recommendations

- Able to communicate effectively both in-person and through written correspondences and presentations with candidates, peers, managers, and leadership.

- Must have demonstrated internal customer service skills, including troubleshoot and problem solving experiences.

- Detail oriented, self-motivated, strong organizational skills and ability to prioritize.

- Willingness to travel, up to 30% to assigned operations by car, plane or train overnight, as required. - Travel may occasionally be short notice as dictated by business needs.

- Excellent knowledge of Internet candidate data mining; recruiting certification preferred

- Strong knowledge of enterprise applicant tracking systems required, prior experience with Taleo preferred

- Regular, predictable, full attendance is an essential function of the job

- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required

**Physical Requirements:**

- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

**About Penske Truck Leasing**

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 260,000 vehicles, employs more than 29,000 people, and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit http://www.GoPenske.com to learn more.

**Work Locations** :

100 Gundy Drive

100 Gundy Drive

Reading, PA 19607

**Primary Location** : United States-Pennsylvania-Reading

**Job** : Human Resources

**Penske (Oracle) Job Name:** : PTL.Manager-Recruiting

**Req ID:** 2113904

Reading, Pennsylvania

Founded in 1969, Penske Transportation Solutions is an $8 billion transportation and logistics industry leader that employs more than 36,000 associates at more than 1,100 locations worldwide. Whether it’s truck leasing, truck rental or logistics services, we have our customers’ backs. Penske Truck Leasing operates and maintains more than 326,000 vehicles, and provides full-service truck leasing, commercial and consumer truck rentals, and truck maintenance programs for commercial fleets large and small. Penske Logistics provides supply chain management and logistics services to leading companies around the world. Simply put, Penske moves lives and businesses forward.

 

Here, we support our country’s servicemen and women by offering a military discount on truck rentals at more than 2,400 convenient locations. But, it doesn’t stop there. We realize America’s veterans possess the unique skills and strong work ethic that lead to success. That’s why we make it our mission to hire thousands of veterans for the amazing career opportunities we offer. Consider a career with us. We’re always looking for veterans, like you, to join our team in a variety of roles, including as diesel technicians where you’ll use today’s cutting-edge technologies to take care of our customers – from individual consumers to some of the world’s leading companies. That’s not all. You could also join our team as a professional truck driver, fleet maintenance supervisor, operations management, as well as in logistics and supply chain operations. We’re proud of our commitment to hiring veterans and active Guard and Reserve personnel, and have received numerous awards for our support. Apply today at https://penske.jobs/veterans/

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