San Francisco, California

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.

People’s relationship with their money runs high with emotion. Too little money and anxiety creeps in, too much money and confusion presents itself on how to protect it. We believe we can temper some of these highs and lows by creating honest, simple and human digital experiences for our 30+ million consumer, small business customers and team members. Join us and have a positive impact on the financial lives of your friends, family and neighbors.
The Wells Fargo Experience Design (XD) team designs experiences that people love and confidently engage to improve their financial lives. We work closely with Technology and Product Management to ensure we are problem-driven (versus solution) and customer-first. While we have individual expertise across product design, research, content strategy and operations, we all operate as empowered leaders with strong design rationale. As a team, we care about each other yet believe in radical candor, want to have fun while we work, and are obsessed with what’s most important to our 30+ million customers and incorporating their voices into every decision!

A Product Designer partners with Product Management and Engineering on scrum teams to deliver a great customer experience. The Product Designer also works with the bigger design team to ensure the overall end-to-end experience is coherent. Success comes from understanding the customer and business needs, strong collaboration with your peers, taming complexity for our users, creating elegant designs, and ultimately shipping a delightful and empowering product experience.

Who You Are

  • You’re a multifaceted practitioner with proven success delivering great experiences that cross mobile, web, and beyond. You have strong Interaction Design and Visual Design skills, and have developed competency in adjacent areas such as in Information Architecture, Content Strategy, User Research, and Prototyping.
  • You tame complex problems and emerge with elegant solutions, and excel at being the design point person in a cross-functional team. You are detail-oriented but also keep the big picture in mind. You develop a strong point-of-view and articulate robust design rationales.
  • You are largely self-directed, handling your tasks and relationships on your own, and you know when to pull in design reinforcements. You enjoy collaborating cross-functionally, with product managers, developers, business analysts, and other designers to create the best customer experience.
  • Finally, you are organized and like getting things done. You are energized by shipping and you have clear examples of measurable impact.

What you will be responsible for

  • Delivering great products, in partnership with your scrum team and the larger design team, in the areas of: online and mobile banking, payments, financial education, and onboarding
  • Following best practices in creating common design deliverables including: Research Insights, Flows, Wireframes, Design Specifications, Prototypes, and Content Decks. Instead of relying on commonly applied solutions, you will come up with distinct, innovative solutions that creatively address the challenge at hand.
  • Connecting design solutions to product strategy and business value.
  • Estimating and scoping design work executing design work in a timely fashion
  • You will develop and use facilitative leadership skills enable smooth and productive collaboration between you and your team, driving to the best outcome for stakeholders, resulting in others learning from you and inspiring others to want to work with you.
  • Speaking to the details of the design deliverables and user stories, answering questions and resolving ambiguities. Grooming user stories with the scrum team and identifying design-related user stories in the backlog. RWF

Please note "RWF" is an identifier for internal recruiting purposes and has no connection to the nature of responsibilities of the job. 

Required Qualifications

  • 5+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting demonstrated through work or military experience

Desired Qualifications

  • Excellent verbal, written, and interpersonal communication skills
  • Outstanding problem solving and decision making skills
  • Strong presentation skills

Other Desired Qualifications
  • 5 + years of experience in one or a combination of the following: digital customer experience, digital product or program management, digital platforms or digital consulting
  • Knowledge and understanding of project management principles: managing projects from beginning to end; that vary in scope and complexity.
  • Although the timeline is uncertain, candidates need to be able to work a hybrid schedule which consists of 3 days in the office and 2 days remotely.  

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

CA-SF-Financial District: Min: $96,600 Mid: $138,000
NC-Charlotte: Min: $80,500 Mid: $115,000

Street Address

CA-SF-Financial District: 525 Market St - San Francisco, CA
NC-Charlotte: 401 S Tryon St - Charlotte, NC


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


Visit for benefits information.

San Francisco, California

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.

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