Atlanta, Georgia

POSITION PURPOSE:

The ISE (In-Store Environment) Issue Resolution Specialist is responsible for resolving issues logged by the MET (Merchandising Execution Team) and third party associates in our stores when executing projects. The specialist will be responsible for leveraging training, issues matrices, and departmental knowledge to drive expedited resolution and allow in-store labor teams to complete projects as quickly as possible.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES:

  • 70%- Review issues logged by MET or third party labor associates related to projects being executed in our stores. Assess issue, determine resolution, and deploy necessary adjustments and/or items to enable completion. 
  • 20%- Train on upcoming projects to ensure good base knowledge before execution begins 
  • 10%- Escalate pervasive issues which require departmental support
NATURE AND SCOPE:

This position reports to the Issue Resolution Manager. 
This position has no direct reports.

ENVIRONMENTAL JOB REQUIREMENTS:


Environment: 
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:  
Typically requires overnight travel less than 10% of the time.
MINIMUM QUALIFICATIONS:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Years of Relevant Work Experience: 
1 year

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

Prior issue resolution or call center experience 
Strong written and verbal communications skills, presentation and facilitation skills 
Proficient in: Microsoft Office Suite including Excel, PowerPoint, Project, and Word

Knowledge, Skills, Abilities and Competencies:

Highly organized. 
Excellent written and verbal communication skills. 
Strong ability to multi task and handle competing priorities at once. 
Strong decision making and problem solving skills.

Atlanta, Georgia

​When it was founded in 1978 by Bernie Marcus and Arthur Blank, The Home Depot began changing consumers’ perspectives about how they could care for and improve their homes. The Company created the “do-it-yourself” concept, spawning an entire industry that now spans the globe.

Today, The Home Depot® is the world's largest home improvement specialty retailer, with more than 2,200 retail stores in the United States (including Puerto Rico and the U.S. Virgin Islands), Canada, Mexico and China. The Home Depot’s stock is traded on the New York Stock Exchange (NYSE: HD) and is included in the Dow Jones industrial average and Standard & Poor's 500 index.

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