San Francisco, California

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.

The Digital - Commercial Banking, Corporate & Investment Banking group manages customer-facing digital channels, experiences, and capabilities. Our mission is to deliver value to our customers and our business partners by providing best-in-class digital experiences. We put our customers at the center of every decision we make by focusing on their needs, being a leader in digital solutions and keeping things simple. We bring together a unique set of experts in digital product management, design, and analytics.

The Senior Digital Product Manager is responsible for the product development and management of a new experience on the flagship Commercial Electronic Office (CEO®) channel, specifically to support customer-bank relationship management activities for Commercial and Corporate & Investment Banking customers. This position will work across other digital product managers as well as business and product partners across the organization on customer journeys, use cases, and holistic end to end customer flows to create a delightful, frictionless, cohesive and consistent experience for customers.

Ideal candidates are experienced product managers who are: 

  • Passionate advocates for the customer experience
  • Rooted in digital, customer value streams, end user goals
  • Skilled in communicating the vision and value of a cohesive experience, and obtaining alignment with others
  • Skilled in creating digital channel experiences (hubs serving many spokes), that take into account journey mapping, empathy mapping, and can articulate and present user needs and user flows
  • Creative and resourceful with prototyping and communication of ideas
  • Proficient with process mapping and familiar with process engineering
  • Skilled in using data to measure against outcomes, derive insights, and make informed decisions
  • Executors, and scrappy and/or creative problem solvers who get things done
  • Skilled at operating in a demanding environment - multiple priorities, multiple stakeholders, tight timelines
  • Relationship builders and negotiators, who are quickly trusted for integrity and ability to make sound decisions
  • Knowledgeable about commercial banking
  • Knowledgeable about technology development lifecycle and agile methodology

**Will consider all U.S. locations**

Salary range is determined by location of the job.

The salary range displayed below is based on a Full-time 40 hour a week schedule.

CA-SF-Financial District: Min: $126,000 Mid: $180,000 Max: $234,000
NC-Charlotte: Min: $105,000 Mid: $150,000 Max: $195,000
MN-Minneapolis: Min: $105,000 Mid: $150,000 Max: $195,000

May be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards

RWF - Please note "RWF" is an identifier for internal recruiting purposes and has no connection to the nature of responsibilities of the job.  

#CB



Required Qualifications

  • 10+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting



Desired Qualifications

  • A BS/BA degree or higher
  • Experience in product management/development, program management, strategy, marketing and/or related position in a consumer-oriented, technology-dependent environment in financial services or related industries
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
  • Excellent verbal, written, and interpersonal communication skills
  • Strong relationship development skills
  • Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
  • Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
  • Ability to translate business needs into complex analysis, designs and recommendations. Uses analysis to identify and define business requirements, while supporting the validity of the final product.



Other Desired Qualifications
  • 10+ years of digital, product management, banking industry or financial services industry experience
  • Demonstrated success in end-to-end product or channel management experience with heavy data requirements, from discovery through execution and/or migrations; 2-3 years’ experience developing strategy, roadmaps, business cases for a product or service
  • Experience leading major online customer programs, and experience with significant platform/product redesign definitions and launches
  • Previous experience launching new products or product enhancement within an Agile framework
  • Experience leading large cross-functional initiatives spanning across multiple functions and multiple lines of business
  • Previous third party platform integration
  • MBA preferred but not required
  • Advanced negotiation skills both with internal and external stakeholders


Job Expectations

  • Ability to travel up to 10% of the time



Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

CA-SF-Financial District: Min: $126,000 Mid: $180,000
MN-Minneapolis: Min: $105,000 Mid: $150,000
NC-Charlotte: Min: $105,000 Mid: $150,000



Street Address

CA-SF-Financial District: 333 Market St - San Francisco, CA
NC-Charlotte: 301 S Tryon St - Charlotte, NC
MN-Minneapolis: 600 S 4th St - Minneapolis, MN



Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Benefits Summary

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

San Francisco, California

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re committed to hiring and retaining military veterans, veterans with disabilities, National Guard, Reservists, and Military Spouses.

As a Wells Fargo employee, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Connection Employee Resource Group, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

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