Customer Service Officer

Job Description:

What You’ll Be Doing

  • Responsible for the Order to Invoice Process including: order entry & maintenance & follow up; inbound customer order management, shipping arrangement & related documents. Payment follow up.

  • Provide expertise on internal and external customer service, and have close collaboration with Field Sales, Inside Sales (IS), Quote Specialist / Marketing, Warehouse and Logistics

  • Support Sales team with direct customer contact following the demand planning and quality assurance processes.

  • Responsible for overall customer management as well as handling customer returns, resolving customers’ enquiries, etc.

  • Closely collaborate with Field Sales to maintain inventory at optimized level.

  • Assist Inside Sales to complete process from quotation to ordering.

  • Implement other tasks assigned by supervisor and support other necessary projects

What We Are Looking For

  • Minimum 1 years of customer service or order management related experience, similar industry background is highly preferred.

  • Customer-oriented and good teamwork

  • High level of ownership and accountability for assigned tasks.

  • Ability to respond rapidly and professionally to the demand of a high pressure commercial environment.

  • Willing to work in a challenging and multicultural environment.

  • Good at English written

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

  • Medical, Dental, Vision Insurance

  • Life Insurance

  • Performance Bonus

  • Paid Time Off

  • Special/Extra Leave

  • 5-Day Work Week

  • Growth Opportunities

  • And more!

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 102 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 180,000 leading technology manufacturers and service providers. With 2020 sales of USD $28.67 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at

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CN-Guangzhou, China (Three Yue Plaza)

Time Type:

Full time

Job Category:

Business Support


For any great company, the biggest asset is its people. Arrow Electronics is no exception. Our global workforce of over 18,000 employees in many locations around the globe, strive each day to deliver the products and services that create value for our customers and suppliers worldwide.

Arrow is an award-winning Fortune 200 company and a global provider of electronic components and enterprise computing solutions. Arrow offers many challenging and rewarding career opportunities for motivated individuals who are driven to succeed.

At Arrow, you'll be part of a team dedicated to global growth and innovation in an industry that is changing the world. Plus, we work with state-of-the-art technologies and some of the biggest players in the industry. You have the opportunity to acquire the skills necessary for personal advancement and gain visibility through shared leadership with peers and management. At Arrow, we'll encourage you to develop your talents and discover new challenges every day.

Arrow is an Equal Opportunity Employer.

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