Williamsville, New York

What you will do: 

As the leader in the fire protection and security industry, we've been keeping buildings safe for decades. But we're always looking for ways to do more. And as we look to make our systems and technologies even smarter and more connected, it's vital that we have talented Installation and Service Technicians on hand to make sure our solutions are always at their best. 

This is your opportunity to make a contribution to the world around you, to add real value to our customers, and to help us deliver solutions that will have a lasting impact. 

Our extensive training program includes on the job training online courses and instructor led certification courses by manufacturer. 

How you will do it: 

  • This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing. 

  • Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks. 

  • Candidate must possess excellent written/verbal communication and outstanding customer service skills. 

  • Position involves the programming of fire alarm, security, and access control system panels. 

  • Experience CCTV and IT and IP networks a plus. 

  • Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner. 

  • CCNA, A+ and Network+ certifications a plus. 

  • On call and after hours work required on occasion at customer need. 

What we look for:


  • High school diploma or equivalent required.  

  • 3 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems (preferred not required). 

  • Must be able to interpret blueprints, diagrams and specifications. 

  • A good working knowledge of computers is necessary. 

  • Ability to follow verbal and written instructions.  

  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc 

  • Ability to work flexible hours including weekends to meet customer requirements. 

  • Overnight travel may be required.  

  • Demonstrate a high level of customer service.  

  • Maintain truck inventory to ensure timely response to customer needs.  

  • Ability to adhere to, implement, and follow safety guidelines and procedures at all times.  

  • Strong organizational skills, positive attitude, and an ability to learn quickly.  

  • Possess a valid driver’s license and driving record that meets company requirements.  

  • Retain any licenses that are required by National, State and Local codes.  


  • Technical training preferred 

  • NICET II preferred 

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers. 

Williamsville, New York


Johnson Controls -

The future is being built today, and Johnson Controls is making that future more productive, more secure and more sustainable. We create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. At its core, that promise is about delivering innovation that make people’s lives – and the world – better.

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

Explore our site to learn how our innovative solutions are driving the future of urban efficiency.

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