Service Center Assistant - Student & Campus Life | Cornell University - Military Veterans

at Herc - Upstate New York

Ithaca, New York

Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. As part of SCL, the Conference and Event Services (CES) team supports the planning and execution of high-volume conferences and special on-campus events, ranging from small meetings to large university-wide events. Within CES, the Service Centers, located within student union buildings and some living and learning centers, contribute to an excellent guest and user experience by providing a central hub to coordinate a wide variety of support tasks to both our Housing and Conference Services teams throughout the year. The Service Center Assistant , promotes a welcoming and informative reception to all students and guests by providing a high level of customer service around critical tasks such as key disbursements, mail and package services, and assisting a broad constituency of groups (students, faculty, alumni, other distinguished guests) with any questions or unique requests to ensure their needs are consistently met. The Service Center Assistant ensures that all daily administrative and clerical processes are complete for their respective Service Centers in an efficient and timely manner and will also coordinate the efforts of student guest service agents through serving as a resource and role model for these student workers. Additionally, this role will collaborate on annual initiatives that have a larger impact on other Service Centers and House offices. A successful Service Center Assistant will: Be driven by a passion for excellent customer service and have strong attention to detail around important protocols that ensure the safety of our students and guests. Create a welcoming and inclusive environment for a large, diverse community of guests as well their unique student teams. Consistently utilizing good-judgment and tact, specifically around confidentiality as well as prioritizing resources, to ensure minimal follow-up is required. Build strong working relationships will other team members in other Service Centers, House Office Staff as well as SCL and university partners to facilitate cross-departmental collaboration and ensure operational coordination and delivery. Support SCL mission by providing appropriate training and coaching to student staff. Required Qualifications: High school diploma or equivalent with at least two years of related experience in business management, customer service, event planning or equivalent combination of education and experience. Proficiency with basic Office software, desktop programs, and technology; including e-mail, web research, and database management. Preferred Qualifications: Additional education including an Associates or Bachelor's degree in related coursework Additional experiences beyond two years in a related field including experience in conferences, events, and/or programs Experience or knowledge of the higher education sector with specific experience around Housing systems and/or procedures; Prior supervisory experience with student staff No relocation assistance or visa sponsorship is available for this position. University Job Title: Guest/Client Services Agent Level: C Pay Rate Type: Hourly Company: Contact Name: Darren Murphy Number of Openings: 2 Current Employees: If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines : Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. Employment Assistance: If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Department of Inclusion and Workforce Diversity at voice (607) 255-3976, fax (607) 255-7481, or email at owdi@cornell.edu . For general questions about the position or the application process, please contact the Recruiter listed in the job posting. Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application. Notice to Applicants: Please read the required Notice to Applicants statement by clicking here . This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. EEO Statement: Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement. 2021-08-13-07:00

Ithaca, New York

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