Baltimore, Maryland

Job Summary:

The role of Centralized Collections & Recovery Specialist III is to assist customers whose accounts are either delinquent, or have been charged off by Lendmark in attempt to make satisfactory payment arrangements on the account.  The Centralized Collections & Recovery Specialist will make contact with customers either through outbound or inbound phone calls.

Primary Duties & Responsibilities

  • Contact loan customers for past due payments and properly note the system of record with the updated status of the account.
  • Ability to manage multiple loans and customer relationships.
  • Initiate and negotiate account settlements and payment arrangements.  Establish other repayment schedules based on determining what best fits the customer’s ability to pay.
  • Engage with all customers in a manner that is in correspondence with FDCPA, individual state guidelines and in a clear and professional manner.
  • Utilize skip tracing tools when needed for the purpose of locating customers and update the system of record as needed.
  • Review and make appropriate recommendations for potential repossession on collateral potentially meeting value requirements.
  • Evaluate accounts currently in legal process for any necessary next steps as well as review of all accounts for any potential new legal activity.
  • Mentor as requested to assist peers with any performance or training gaps.
  • Mentor new hires as requested to assist with new hire training and development.
  • Point-of-contact as needed for Supervisors or Managers in support of communications and/or providing perspective on existing or potential strategies.
  • All other duties as assigned.

Minimal Qualifications:

  • High School diploma or comparable education and experience required
  • 5+ years’ experience in consumer finance, collections, recovery or other customer contact services
  • Effective communication and telephone skills
  • Ability to work with minimum supervision
  • Working knowledge of Microsoft Windows, Excel and Word Applications
  • Some College, preferred
  • Bilingual Spanish/English, preferred

Working Conditions:

  • Normal office environment

Baltimore, Maryland

Since its inception in 1996, Lendmark has experienced significant growth by following its original mission of meeting the personal lending needs of clients who cannot be served by traditional banks and their respective products. Today, with 318 branches in 18 states from coast to coast, Lendmark continues to expand as the financial services organization of choice for its customers and retail business partners by providing superior, consistent, and reliable services with every transaction.

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